Firefox crashes during "refresh firefox" after clean install
Firefox crashes while loading about 1 page in 10. When a page causes the crash, it does so repeatedly. I've gone through the support docs associated with the crashes and don't know what else to do. Did I miss anything?
-A clean install had no effect. -Firefox Safe Mode still exhibits the crash. -The problem has existed for several versions. (I was hoping it was a known problem.) -The "refresh firefox" procedure actually provokes the same crash behavior. -removing the profile.js file had no effect.
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 42.0.0.5780 Application Timestamp: 5632ba5c Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: 80000003 Exception Offset: 001904c6 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Application Basics Name Firefox Version 42.0 Build ID 20151029151421 Update History Show Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Profile Folder Show Folder Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Registered Service Workers about:serviceworkers
Multiprocess Windows 0/1 (default: false) Safe Mode false Crash Reports for the Last 3 Days Report ID Submitted All Crash Reports This application has not been configured to display crash reports. Extensions Name Version Enabled ID Adblock Plus 2.6.11 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Beef Taco (Targeted Advertising Cookie Opt-Out) 1.3.7.1-signed true john@velvetcache.org Ctrl-Tab 0.21.1.1-signed true ctrl-tab@design-noir.de Download Manager Tweak 1.0.9.1-signed true {F8A55C97-3DB6-4961-A81D-0DE0080E53CB} DownThemAll! 2.0.18.1-signed true {DDC359D1-844A-42a7-9AA1-88A850A938A8} DownThemAll! AntiContainer 1.4 true anticontainer@downthemall.net Element Hiding Helper for Adblock Plus 1.3.4 true elemhidehelper@adblockplus.org EverSync - Sync bookmarks, backup your favorites. 6.6.3 true fvdmedia@gmail.com Image Zoom 0.6.3.1-signed true {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68} LastPass 3.2.21 true support@lastpass.com Session Manager 0.8.1.8 true {1280606b-2510-4fe0-97ef-9b5a22eafe30} Speed Dial [FVD] - New Tab Page, Sync... 8.3.1 true pavel.sherbakov@gmail.com Swap Proxy 1.2.1-signed true swapproxy@mahendra.com Tree Style Tab 0.16.2015111001 true treestyletab@piro.sakura.ne.jp Video DownloadHelper 5.4.2 true {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Xmarks 4.3.7.1-signed true foxmarks@kei.com Download Statusbar 0.9.10.1-signed false {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389} Norton Identity Safe 2015.5.6.76 false {C1A2A613-35F1-4FCF-B27F-2840527B6556} PDF Converter 8 false nuance@pdf8 Graphics Adapter Description Intel(R) HD Graphics 4000 Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0166 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17461) Driver Date 8-17-2015 Driver Version 10.18.10.4276 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 00fe106b Supports Hardware H264 Decoding true Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated true Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.4 Basic ECC 3.19.4 Basic ECC NSSSMIME 3.19.4 Basic ECC 3.19.4 Basic ECC NSSSSL 3.19.4 Basic ECC 3.19.4 Basic ECC NSSUTIL 3.19.4 3.19.4 Experimental Features Name ID Description Active End Date Homepage
Chosen solution
Flash was the problem. Disabling the Shockwave Flash Plugin allows access to sites that would formerly crash the browser. Reinstalling flash seems to fix the problem.
Thanks so much for the help!
Read this answer in context 👍 0All Replies (7)
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
Starting The Computer In Safe Mode;
Free Online Encyclopedia
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.
FredMcD,
Thanks so much for the suggestions.
1.) Firefox loaded successfully problem sites in safe mode! 2.) The crash reporter doesn't seem to be recording these crashes. I've included the only one log since the problem started, but I'm concerned that this may be a different crash cause since the Firefox Health Report reports 23 crashes this month.
bp-37921ff5-2d49-412e-9328-41ead2151113
11/13/2015 3:00 PM
Any other thoughts?
Actions that provoke this crash:
1) Browsing a webpage that will always provoke the crash like www.forbes.com 2) Trying to restart with add-ons disabled 3) Trying to refresh Firefox.
Booting to safe mode fixes at least crash #1.
As to that old crash report, check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
I tried your Forbes link and had no problem. Please try this;
This is not a cure, but should let the web page load without crashing.
Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it
1.)Flash block extension did not keep the Forbes site from crashing. 2.)Disabling hardware acceleration broadly in Firefox did not help. 3.)Disabling webGL did not help. 4.)I can't perform the final flash troubleshooting as the flash settings page crashes Firefox on the affected computer. https://helpx.adobe.com/flash-player.html#main_Find_Flash_Player_version_type_and_capabilities__Flash_developers_only_
Chosen Solution
Flash was the problem. Disabling the Shockwave Flash Plugin allows access to sites that would formerly crash the browser. Reinstalling flash seems to fix the problem.
Thanks so much for the help!