Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I had to establish a new account thru comcast so I could receive email; Lost all of my local folders; can you help

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by vannis

DavidJWard
DavidJWard
more options

I could not receive my emails from my provider Comcast.net so they had me delete the original account and establish a new account. I now have the emails that I could not download the past 30 hours. However, I lost all my local folders where I had much saved emails in many accounts. Enough to go from local folder tab to the bottom of the page. How can I retrieve those folders and included emails. I have a iMac with OS 10.11.1

I could not receive my emails from my provider Comcast.net so they had me delete the original account and establish a new account. I now have the emails that I could not download the past 30 hours. However, I lost all my local folders where I had much saved emails in many accounts. Enough to go from local folder tab to the bottom of the page. How can I retrieve those folders and included emails. I have a iMac with OS 10.11.1

Chosen solution

DavidJWard said

I could not receive my emails from my provider Comcast.net so they had me delete the original account and establish a new account. I now have the emails that I could not download the past 30 hours. However, I lost all my local folders where I had much saved emails in many accounts. Enough to go from local folder tab to the bottom of the page. How can I retrieve those folders and included emails. I have a iMac with OS 10.11.1
Read this answer in context 👍 0

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options
they had me delete the original account and establish a new account.

What does this mean? Please provide more details. Where did you delete the original account?

vannis
vannis
more options

Chosen Solution

DavidJWard said

I could not receive my emails from my provider Comcast.net so they had me delete the original account and establish a new account. I now have the emails that I could not download the past 30 hours. However, I lost all my local folders where I had much saved emails in many accounts. Enough to go from local folder tab to the bottom of the page. How can I retrieve those folders and included emails. I have a iMac with OS 10.11.1