Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is my sound almost completely silent for twitch.tv?

NJigglypuff
NJigglypuff

A couple days ago, the audio for this website got quieter and quieter. Today it is completely muted. Other websites work fine, and other browsers can run twitch fine too.

A couple days ago, the audio for this website got quieter and quieter. Today it is completely muted. Other websites work fine, and other browsers can run twitch fine too.

Chosen solution

Firefox 42 does have a new "mute" button on a tab which is playing audio, but I think it's just on/off and doesn't affect volume.

If you check the Windows 7 volume mixer while playing the media, can you tell whether the sound is outputting through Firefox or through a plugin? To open the mixer, click the volume icon in the notification/system tray area, then click Mixer. This should help distinguish between "native" playback and plugin playback at the system level. I've attached an old screen shot as an example.

Read this answer in context 👍 1

All Replies (4)

Wesley Branton
Wesley Branton

Does this issue occur only on twitch.tv or does it occur on all websites with video/audio content?

If this issue is exclusive only to the Twitch website, please try clearing your browser's cache and cookies. Sometimes, these cache and cookies become corrupt and prevent a website from operating properly. Removing the corrupt files will force Firefox to download new files that are not corrupt.

Please read this help article for more information on clearing your cache and cookies:

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Chosen Solution

Firefox 42 does have a new "mute" button on a tab which is playing audio, but I think it's just on/off and doesn't affect volume.

If you check the Windows 7 volume mixer while playing the media, can you tell whether the sound is outputting through Firefox or through a plugin? To open the mixer, click the volume icon in the notification/system tray area, then click Mixer. This should help distinguish between "native" playback and plugin playback at the system level. I've attached an old screen shot as an example.

NJigglypuff
NJigglypuff Question owner

So I went into the mixer to see check to see if there was any sound, and I found out that it had been completely muted somehow. Now it works fine, thank you!

Wesley Branton
Wesley Branton

We are glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.