Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes windows 10

  • 7 replies
  • 1 has this problem
  • Last reply by aros

more options

Ever since i changed to windows 10 from 7 it has crashed every day multiple times per day i have tired using default theme taking off hardware acceleration on videos still crashes tried to copy and paste crash reports not sure if i done ti right

bp-f209920d-899e-4430-9d03-02ffb2151103	11/2/2015 8:05 PM
bp-99b6ab66-e9f0-4a29-a66e-693a82151103	11/2/2015 8:03 PM
0ba0d6eb-7a34-4581-acb3-1f091e949a72	10/30/2015 4:13 PM
bp-045efa9c-dbe6-4cb6-b4c3-e7be22151030	10/30/2015 4:10 PM
93a5fd43-03be-46d3-bfe2-b0255cdbb06e	10/30/2015 4:07 PM
bp-7bbd6474-ef4f-4ac0-8574-ade142151030	10/30/2015 3:16 PM
bp-c1df5e1d-d0d4-4b8e-a8a3-fb1bf2151030	10/30/2015 3:14 PM

Modified by cor-el

All Replies (7)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.


Signature nsIFrame::BuildDisplayListForChild

atidxx32.dll = Advanced Micro Devices =

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs 1185726 REOPENED --- Mysterious crashes in nsIFrame in Nightly 42

842079 NEW --- Crash in nsIFrame::BuildDisplayListForChild

728533 NEW --- EXCEPTION_ILLEGAL_INSTRUCTION crash @ nsIFrame::BuildDisplayListForChild with AMD Radeon HD 6xxx series

673028 RESOLVED DUPLICATE crash [@ nsIFrame::BuildDisplayListForChild ]

568487 NEW --- Firefox Crash @ nsIFrame::BuildDisplayListForChild


Signature je_free | nsSimpleURI

pcContextHook_DSR.dll = McciContextHook or BT Wireless Connection Manager by Alcatel-Lucent (

atidxx32.dll = Advanced Micro Devices =

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++ bp-045efa9c-dbe6-4cb6-b4c3-e7be22151030

Signature ClampX

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

more options

check this:

  • see if there are updates for your graphics drive drivers

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

  • disable hardware acceleration in the Flash plugin See also:

more options

I tried turning off hardware acceleration, i updated graphic drivers to most up to date beta version i disabled WebGL and turned off protected mode still crashing daily over and over when on youtube. here is yesterdays crash report and has happened once already since getting home

bp-fdbda6e1-02b9-4f4e-9aaa-ac47a2151105 11/4/2015 7:52 PM

bp-821ffd82-1a7c-4b9c-bf6b-39cb92151104 11/3/2015 8:33 PM

bp-d1ef418f-7ef0-4c6e-9711-d44812151104 11/3/2015 8:32 PM

bp-ba2e7c47-d405-4327-988f-110eb2151104 11/3/2015 8:24 PM

bp-22a69fb3-8f4b-4482-8c2b-f52ae2151104 11/3/2015 8:21 PM

bp-6fa472e5-cf0e-4811-a7cb-3755f2151104 11/3/2015 8:19 PM

more options

I looked at the new reports, they are going all over the place. I've called the big guys to help you. Good luck.

more options

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

more options

Please also try to update to the new version of Firefox or find a fresh download from

more options

I have updated firefox to latest version per link i have disabled hardware acceleration on both firefox and adobe i have uncheck adode protection mode enabled and im still getting nonstop crashes it got to the point today were it would do it with in seconds of reopening the page after it crahed multiple time. getting really bad has done ever since changing to windows 10 is this something common with 10 or maybe related to 10

bp-7441c5af-d8a0-4d0d-a8ab-cbdd62151106 11/5/2015 8:39 PM bp-b738f2a9-ecdf-455d-88a6-901622151106 11/5/2015 8:39 PM bp-55715852-68ff-4bad-8d9b-099e82151106 11/5/2015 8:39 PM bp-221a4744-f04f-489c-8daf-2a94d2151106 11/5/2015 8:39 PM bp-35d5bab5-a438-4885-9d71-e2de82151106 11/5/2015 8:38 PM bp-d12da8aa-af05-4b09-a6cd-cbf3b2151106 11/5/2015 8:25 PM bp-3fb974f5-1fd4-4373-a649-929092151106 11/5/2015 8:24 PM bp-e6897ba0-402a-4882-87bf-37d1c2151106 11/5/2015 8:20 PM bp-9911647f-51b2-45ce-8dcb-915fb2151106 11/5/2015 7:56 PM bp-5bcadc78-fd58-4b61-a8eb-2adf62151106 11/5/2015 7:50 PM bp-