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Firefox crashes 3-5 times a day

Posted

My firefox is crashing constantly. I have tried SAFE MODE, the disabling Flash, etc. What everyone suggests and nothing seems to work. It's so frustrating as I need 2 different browsers to get through my work day on different sites, etc.

Can you be of assistance?

My firefox is crashing constantly. I have tried SAFE MODE, the disabling Flash, etc. What everyone suggests and nothing seems to work. It's so frustrating as I need 2 different browsers to get through my work day on different sites, etc. Can you be of assistance?

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Blue Jeans Installation Plugin
  • Blue Jeans Video Plugin
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • RBlue Jeans Installation Plugin
  • RBlue Jeans Video Plugin
  • 5.1.40728.0
  • Zoom Launcher

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

Extensions

  • Facebook Secret Emoticons 3.3.2.1-signed (jid0-XZn6pYCdV3ANrfYigxlyyGDrxAM@jetpack)
  • New Tab Tools 55 (newtabtools@darktrojan.net)
  • Okta Secure Web Authentication Plug-in 5.1.5 (plugin@okta.com)
  • Skype Click to Call 7.5.0.9082 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • IDS_SS_NAME IDS_SS_VERSION ({D19CA586-DD6C-4a0a-96F8-14644F340D60}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05321028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 2-1-2012
  • driverDate2:
  • driverVersion: 8.15.10.2639
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

I've tried everything you guys have listed and nothing worked. This is on my work computer so my IT team had been looking into this as well and were unable to find a solution. Your browser just kept crashing so I had to completely reformat my hard drive to get fresh instances of everything.

Now that everything is refreshed I'll just use Chrome and go back to IE more since Firefox is so unstable.

I've tried everything you guys have listed and nothing worked. This is on my work computer so my IT team had been looking into this as well and were unable to find a solution. Your browser just kept crashing so I had to completely reformat my hard drive to get fresh instances of everything. Now that everything is refreshed I'll just use Chrome and go back to IE more since Firefox is so unstable.
Carm 6 solutions 179 answers

mellow_fellow said

Thank you. I've done most of what you listed above already. I turned off a few more plugins or "ask to activate" so we'll see what that does. I got this, this morning. "Plugin Container for Firefox has stopped working"

Since I seen this I would like to try something for me if you dont mind since i seen plugin-container.

If you know how to make a bat file do this:

@echo off ":start" del C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf >nul 2>&1 del C:\Windows\Prefetch\flashpl*.pf >nul 2>&1 del C:\Windows\Prefetch\firefox*.pf >nul 2>&1 del C:\Windows\Prefetch\PLUGIN-HANG*.pf >nul 2>&1 del C:\Windows\Prefetch\AGCP*.pf >nul 2>&1 timeout 30 goto :start

make sure you run as administrator it will run in a look and delete certain prefetch files. It works for some its unorthodox but ever since i stumbled upon this and i have been crash free for a few years now after implementing this as a systry utility

Deleting the prefetch is harmless, close FF and run it, then launch FF I am curious to see it it helps at all

REMOVE the quotes in the first START and leave the ":" these fourms strip certain characters

''mellow_fellow [[#answer-801236|said]]'' <blockquote> Thank you. I've done most of what you listed above already. I turned off a few more plugins or "ask to activate" so we'll see what that does. I got this, this morning. "Plugin Container for Firefox has stopped working" </blockquote> Since I seen this I would like to try something for me if you dont mind since i seen plugin-container. If you know how to make a bat file do this: @echo off ":start" del C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf >nul 2>&1 del C:\Windows\Prefetch\flashpl*.pf >nul 2>&1 del C:\Windows\Prefetch\firefox*.pf >nul 2>&1 del C:\Windows\Prefetch\PLUGIN-HANG*.pf >nul 2>&1 del C:\Windows\Prefetch\AGCP*.pf >nul 2>&1 timeout 30 goto :start make sure you run as administrator it will run in a look and delete certain prefetch files. It works for some its unorthodox but ever since i stumbled upon this and i have been crash free for a few years now after implementing this as a systry utility Deleting the prefetch is harmless, close FF and run it, then launch FF I am curious to see it it helps at all REMOVE the quotes in the first START and leave the ":" these fourms strip certain characters

Modified by Carm