Firefox crashes
When ever I go to facebook with firefox it crashes. This started happening after I updated to the current version, then i downgraded to a older version and still the same effect. Currently I am at 41.0.2 . I initially was getting Flash errors on some vidoes, so i upgraded Flash and I still got the errors, which is why i then upgraded my firefox. I then went into safemode to see if it still crashes, it did. I then disabled all my plugins and extensions, restarted firefox and it still crashes on facebook. I can confirm that all those plugins and extensions are still not active. I have some report ID's for ya. Let me know if there is anything else I can do on my end. I appreciate your support!
-Echo
0851CFD4-41A0-4553-A65F-F1D2841031F4 10/15/15 6:11 PM bp-4125d715-26fd-4601-bc06-bacd92151015 10/15/15 6:09 PM bp-9b0b3709-ecfe-453b-89c1-8d9db2151015 10/15/15 6:09 PM bp-3db20f58-343a-4bcc-a13e-42ae42151015 10/15/15 6:09 PM bp-d5ae0db7-c2a8-43e9-8a59-0d3d12151015 10/15/15 6:02 PM bp-eb0da135-a54d-402a-8c94-945ba2151015 10/15/15 3:28 PM bp-5ac8bf70-9741-49b0-8dc3-053682151015 10/15/15 2:28 PM bp-97b8b506-88dc-4dc0-abba-7eae42151015 10/15/15 1:05 PM bp-0cecd22a-d0a1-46fb-8f65-ba9022151015 10/15/15 1:02 PM bp-0128ecc0-75e8-4f49-a40b-3c2562151015 10/15/15 11:38 AM bp-13cb3448-75bc-453d-baf1-a79aa2151015 10/15/15 11:37 AM 423570D9-DEBB-4050-B5E5-FCF978C83290 10/15/15 11:26 AM 7425F531-4FF9-4C06-84FE-ECE21B4BAB97 10/15/15 11:20 AM A654D86E-1BBC-4D7C-A2C3-DA4EF7AB1095 10/15/15 11:01 AM 2C6ADBD8-7062-470D-90E5-36A23C111277 10/15/15 9:13 AM 12B8D7B5-A83D-468B-8E0F-98589AA78189 10/15/15 9:13 AM 6CAE89D4-E3CB-411A-91DD-E4E030C90A30 10/15/15 9:13 AM
Chosen solution
Sorry to hear about the crashes. I looked at the first four links in your question and they are all the same sequence of events:
These crashes seem to be related to Firefox setting up to use your graphics card/chipset for video decoding:
mozilla::MediaFormatReader => mozilla::AppleVTDecoder => VideoToolbox => AppleGVA => etc.
The crash could be caused by Firefox not being fully compatible with your current graphics card/chipset driver software. Our support article suggests safe ways to check for updates: Upgrade your graphics drivers to use hardware acceleration and WebGL.
If that doesn't help, you might be able to stop Firefox from submitting MP4 media to the system for decoding. Hopefully Facebook will then switch over to using a different format or Flash; I don't know what will happen. I have to note I'm running Windows and can't test this myself, but if you want to try it:
(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.
(2) In the search box above the list, type or paste media and pause while the list is filtered
(3) Double-click the media.apple.mp4.enabled preference to switch it from true to false
I'm not sure whether that disables it right away or after your next quit/start cycle. I suppose you'll know right away after visiting that video site! But please allow 30 seconds after the change so Firefox saves it to your preferences file on disk before crashing.
Any difference?
You also could try disabling Firefox from using hardware acceleration:
"3-bar" menu button (or Firefox menu) > Preferences > Advanced
On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"
This takes effect the next time you exit Firefox and start it up again. Any difference?
Read this answer in context 👍 4All Replies (1)
Chosen Solution
Sorry to hear about the crashes. I looked at the first four links in your question and they are all the same sequence of events:
These crashes seem to be related to Firefox setting up to use your graphics card/chipset for video decoding:
mozilla::MediaFormatReader => mozilla::AppleVTDecoder => VideoToolbox => AppleGVA => etc.
The crash could be caused by Firefox not being fully compatible with your current graphics card/chipset driver software. Our support article suggests safe ways to check for updates: Upgrade your graphics drivers to use hardware acceleration and WebGL.
If that doesn't help, you might be able to stop Firefox from submitting MP4 media to the system for decoding. Hopefully Facebook will then switch over to using a different format or Flash; I don't know what will happen. I have to note I'm running Windows and can't test this myself, but if you want to try it:
(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.
(2) In the search box above the list, type or paste media and pause while the list is filtered
(3) Double-click the media.apple.mp4.enabled preference to switch it from true to false
I'm not sure whether that disables it right away or after your next quit/start cycle. I suppose you'll know right away after visiting that video site! But please allow 30 seconds after the change so Firefox saves it to your preferences file on disk before crashing.
Any difference?
You also could try disabling Firefox from using hardware acceleration:
"3-bar" menu button (or Firefox menu) > Preferences > Advanced
On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"
This takes effect the next time you exit Firefox and start it up again. Any difference?