Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox stops due to unwanted programs. How do I fix

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

The users to our webpage are reporting a red page error from firefox regarding unwanted programs. I contacted the host and they ran virus scans against the account and have found no issues. I have run virus scans against my source code and have found no issues. What is causing the problem?

All Replies (2)

more options

What do you mean by a red page error ?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Is that the page that open if Firefox detects that the page is reported as a malware or phishing page

Firefox uses a Google service to check pages. You can check the page via the Google Safe browsing website and contact Google for details.