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Firefox crashes

  • 7 replies
  • 2 have this problem
  • 29 views
  • Last reply by FredMcD

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After updating to the new version 41.0.1, silverlight has been crashing many times throughout the day for several days in a row now. Yesterday for example, I sent at least 24 crash reports to Firefox. So last night I went back to version 40.0.3. So far I have had no silverlight plugin-in crashes yet. Is any IT or contributors aware of this problem? I need Firefox to be reliable for what I do for a living. This is not reliable.


CRASH REPORTS as of 10/5/15:

064a31df-e962-4b26-9136-c9f32c417dea 10/5/2015 3:07 PM

fa0155ae-5a57-49e3-88a5-e018f1fbf1a2 10/5/2015 2:25 PM

95acbb05-5ed4-4ab2-adae-8fcbf493ae32 10/5/2015 2:23 PM

bp-be79a679-9b0d-4a01-897d-077712151005 10/5/2015 1:05 PM

bp-feb51949-2d5d-4718-b80f-296d82151005 10/5/2015 12:45 PM

bp-914fe113-43ae-4f83-a7e3-699f22151005 10/5/2015 12:41 PM

bp-593ddc91-8532-4c44-911a-8cd832151005 10/5/2015 12:30 PM

bp-4791d254-4071-4e95-80a9-9c6212151005 10/5/2015 11:43 AM

bp-6609cd0d-875b-47e9-a487-ff4412151005 10/5/2015 11:40 AM

bp-c152f045-a8fe-4150-97fc-d9ad82151005 10/5/2015 11:38 AM

bp-3405a083-55b3-414e-a165-cc0f12151005 10/5/2015 11:37 AM

bp-df68600d-2f93-49b8-b060-108262151005 10/5/2015 11:25 AM

bp-786a544a-9113-461e-97f1-38f902151005 10/5/2015 11:23 AM

bp-b48a93e1-2720-4bcf-95de-ae2ba2151005 10/5/2015 10:55 AM

bp-6e9b7fa2-0080-403d-a5d6-08f8b2151005 10/5/2015 10:43 AM

bp-4f3433fe-57d1-40af-bf4d-22b222151005 10/5/2015 10:38 AM

bp-39bb350d-195c-467f-9821-212f82151005 10/5/2015 10:36 AM

bp-f1e2d4e3-f9e5-43dc-b603-caa652151005 10/5/2015 10:35 AM

bp-65adf6f8-bb34-489d-8c70-dfa392151005 10/5/2015 10:06 AM

bp-34a667f3-c384-4858-a2cf-b492f2151005 10/5/2015 10:06 AM

bp-7d02b777-e184-4fcb-ac7f-575ee2151005 10/5/2015 9:28 AM

bp-d55242a2-b8e8-4b35-ba74-b0e982151005 10/5/2015 9:25 AM

bp-4fa26cd3-b2b3-4653-a8b0-ee7672151005 10/5/2015 9:25 AM

bp-b977b3ea-0221-429b-864e-018232151005 10/5/2015 9:22 AM

bp-fa5a0956-3219-48e2-ae7e-a68472151005 10/5/2015 9:18 AM

bp-a8715896-2ca3-4a3e-a864-14ad02151005 10/5/2015 8:46 AM

13ffaa43-075b-43ff-a6f5-622f79f389c6 10/5/2015 8:45 AM

All Replies (7)

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

The crash report flagged these programs;

Signature hang

Process Type plugin Silverlight Plug-In Version: 5.1.40728.0


This is for Sumo's Related Bugs 1170231 RESOLVED FIXED Interrupt race resolution may cause deadlocks

1156800 RESOLVED FIXED crash in hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | mozilla::ipc::MessageChannel::WaitForInterruptNotify() | mozilla::ipc::MessageChannel::Call(IPC::Message*, IPC::Message*)


Silverlight is a Microsoft program.

Microsoft Silverlight

https://www.microsoft.com/getsilverlight/get-started/install/default.aspx

https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight

http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx

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FredMcD Here are the reports you requested. I have exhausted the options with silverlight. I have uninstalled and reinstalled it. I have also called and talked with Microsoft support. I have no crashes with version 40.0.3, so it leads me to believe there is something wrong with version 41.0.1.

Here are the most recent 10 reports:

bp-7ba16608-5934-41ee-8bd6-e2b452151006 10/5/2015 3:07 PM bp-a89fdf87-3c33-47ac-9974-b27ae2151006 10/5/2015 2:25 PM bp-76dfb672-cd24-429d-b946-82f182151006 10/5/2015 2:23 PM bp-be79a679-9b0d-4a01-897d-077712151005 10/5/2015 1:05 PM bp-feb51949-2d5d-4718-b80f-296d82151005 10/5/2015 12:45 PM bp-914fe113-43ae-4f83-a7e3-699f22151005 10/5/2015 12:41 PM bp-593ddc91-8532-4c44-911a-8cd832151005 10/5/2015 12:30 PM bp-4791d254-4071-4e95-80a9-9c6212151005 10/5/2015 11:43 AM bp-6609cd0d-875b-47e9-a487-ff4412151005 10/5/2015 11:40 AM bp-c152f045-a8fe-4150-97fc-d9ad82151005 10/5/2015 11:38 AM

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The new crash reports are just like the others. I've called the big guys to help you. Good luck.

Wait for someone before using this. Install an older version of Firefox {web link}

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Thanks for your help sir!

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Hey Fred,

I'm mjt7135; the guy that is having problems with Mozilla 41.0.1crashing. You sent me this message the last time we spoke:

The new crash reports are just like the others. I've called the big guys to help you. Good luck.

Wait for someone before using this. Install an older version of Firefox {web link}

Our posts are still in the support forum but I have not heard or received a message from anyone regarding this issue yet. I have had to revert to 40.0.3 to eliminate firefox crashing but I don't want to be running this older version much longer.

Just wanted to bring this to your attention and to see if you have heard anything either.

Thanks,

Mike

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Update > I have been running the last version (40.0.3) of Firefox without problems, crashes etc. So I just tried running the newest version 41.0.1 again. Within a couple of minutes of installing and running the normal programs I run on a regular basis my computer shutdown/crashed. This is getting really frustrating. I don't have any issues when I run 40.0.3. What the hell is going on? Here is the crash report:

bp-cc4e93b6-99ad-4d00-8ddb-ea2482151014

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Firefox Version 41.0.1

Signature hang

Process Type plugin Silverlight Plug-In Version: 5.1.40728.0

mbae.dll = Malwarebytes Anti-Exploit

Kernel32.dll = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Microsoft Silverlight

https://www.microsoft.com/getsilverlight/get-started/install/default.aspx

https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight

http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx