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Firefox crashes

Posted

Mozilla crashes when using Facebook

Report ID Date Submitted bp-53c70217-7f0f-4fdf-b2b5-31d9d2151004 10/4/2015 1:05 PM bp-b55953c5-826f-4f17-9316-5c8e52151004 10/4/2015 12:50 PM bp-5ff562a9-8f91-43fa-ba62-e12052151004 10/4/2015 12:12 PM

Mozilla crashes when using Facebook Report ID Date Submitted bp-53c70217-7f0f-4fdf-b2b5-31d9d2151004 10/4/2015 1:05 PM bp-b55953c5-826f-4f17-9316-5c8e52151004 10/4/2015 12:50 PM bp-5ff562a9-8f91-43fa-ba62-e12052151004 10/4/2015 12:12 PM

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Best Buy pc app Detector Plug-in
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • NPWLPG

Application

  • Firefox 41.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.1/WINNT/en-US/

Extensions

  • Kaspersky Protection 4.6.0.375 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 04391028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 7-3-2009
  • driverDate2:
  • driverVersion: 8.15.10.1840
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158551 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

None of that helped. I hope that Mozilla can get the issue fixed. I'll be using Google Chrome until they do.

None of that helped. I hope that Mozilla can get the issue fixed. I'll be using Google Chrome until they do.
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

inproc_agent.dll = Kaspersky Inproc Agent

igd10umd32.dll = Intel(R) Graphics Technology

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


This is for Sumo's Related Bugs 1098597 NEW --- startup crash in igd10umd32.dll@0x18f35 from [@ CContext::ID3D11DeviceContext_UpdateSubresource_<2>(ID3D11DeviceContext*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int) ]


Disable Kaspersky as a test.


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

inproc_agent.dll = Kaspersky Inproc Agent igd10umd32.dll = Intel(R) Graphics Technology msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder This is for Sumo's Related Bugs 1098597 NEW --- startup crash in igd10umd32.dll@0x18f35 from [@ CContext::ID3D11DeviceContext_UpdateSubresource_<2>(ID3D11DeviceContext*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int) ] -------------------- Disable Kaspersky as a test. ----------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

All windows updates are up to date. It doesn't crash when starting, but during facebook use. I can tell when it's going to crash, because things start slowing down.

All windows updates are up to date. It doesn't crash when starting, but during facebook use. I can tell when it's going to crash, because things start slowing down.
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

FredMcD said

Disable Kaspersky as a test.
''FredMcD [[#answer-789939|said]]'' <blockquote> Disable Kaspersky as a test. </blockquote>

Question owner

How much of Kaspersky should I disable? I tried the one for web anti-virus. It caused Facebook to run MORE slowly and crash earlier. I am so frustrated.

How much of Kaspersky should I disable? I tried the one for web anti-virus. It caused Facebook to run MORE slowly and crash earlier. I am so frustrated.
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

As a test, disable all of it. Once it is known to be the problem, you can contact their support site.

As a test, disable all of it. Once it is known to be the problem, you can contact their support site.