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A Fresh installation of Firefox Hangs my Computer

JZ
Posted

I am running Windows 10, and have recently started experiencing trouble with Firefox. After trying a lot of other solutions from the support forums (including creating a new Firefox profile), I uninstalled and reinstalled Firefox from a fresh download. I experience the same trouble: very shortly after starting Firefox, I hear constant disk activity, and Firefox becomes unresponsive. My only choice at that point is to end the program using the red "X" (program close button). As soon as I do this the disk activity ends and the computer runs normally.

I cannot include troubleshooting information with this post because I can't keep Firefox running long enough.

The same performance issues happen with Firefox running in Safe mode. I had to resort to Microsoft Edge to post this question.

Any troubleshooting assistance would be greatly appreciated.

Thanks.

I am running Windows 10, and have recently started experiencing trouble with Firefox. After trying a lot of other solutions from the support forums (including creating a new Firefox profile), I uninstalled and reinstalled Firefox from a fresh download. I experience the same trouble: very shortly after starting Firefox, I hear constant disk activity, and Firefox becomes unresponsive. My only choice at that point is to end the program using the red "X" (program close button). As soon as I do this the disk activity ends and the computer runs normally. I cannot include troubleshooting information with this post because I can't keep Firefox running long enough. The same performance issues happen with Firefox running in Safe mode. I had to resort to Microsoft Edge to post this question. Any troubleshooting assistance would be greatly appreciated. Thanks.

Modified by JZ

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240

More Information

FredMcD
  • Top 10 Contributor
4188 solutions 58476 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


Also, check for crash reports.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.''' ----------------------- Also, check for crash reports. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Once again I am forced to use Edge to respond, because Firefox immediately becomes non-responsive. I was able to copy the data (below) only after starting Firefox with a "Refresh".

Firefox seems to be stable today while running in SAFE mode.

Application Basics


Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC}

Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield

Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield

Graphics


Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 6-29-2015 Driver Version: 9.18.13.4174 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: Failed to create the graphics startup lockfile. (#1) Error: Failed to create the graphics startup lockfile. (#2) Error: Failed to create the graphics startup lockfile. (#3) Error: Failed to create the graphics startup lockfile.

Important Modified Preferences


browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4174 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Here are crash reports:

https://crash-stats.mozilla.com/report/index/bp-c7818bd4-b1be-440a-9c4b-60cb32150930

https://crash-stats.mozilla.com/report/index/bp-bbf687d0-27d7-4f68-a502-4201c2150930

https://crash-stats.mozilla.com/report/index/bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930

https://crash-stats.mozilla.com/report/index/bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930

https://crash-stats.mozilla.com/report/index/bp-bab220dc-54a7-4325-8a80-8b9502150918

https://crash-stats.mozilla.com/report/index/bp-898b13c4-45f9-4740-a665-881d02150914

https://crash-stats.mozilla.com/report/index/bp-a6d359b5-ac94-4d54-bf3a-65a6e2150910

https://crash-stats.mozilla.com/report/index/bp-0726b43f-af18-4a17-94f2-ec5102150910

https://crash-stats.mozilla.com/report/index/bp-0baf3f63-78df-4519-95c9-5affd2150907

Please advise if I can provide additional data for this case.

Thank you for helping!!

JZ

Once again I am forced to use Edge to respond, because Firefox immediately becomes non-responsive. I was able to copy the data (below) only after starting Firefox with a "Refresh". Firefox seems to be stable today while running in SAFE mode. Application Basics ------------------ Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC} Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield Graphics -------- Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 6-29-2015 Driver Version: 9.18.13.4174 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: Failed to create the graphics startup lockfile. (#1) Error: Failed to create the graphics startup lockfile. (#2) Error: Failed to create the graphics startup lockfile. (#3) Error: Failed to create the graphics startup lockfile. Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4174 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features --------------------- '''Here are crash reports:''' https://crash-stats.mozilla.com/report/index/bp-c7818bd4-b1be-440a-9c4b-60cb32150930 https://crash-stats.mozilla.com/report/index/bp-bbf687d0-27d7-4f68-a502-4201c2150930 https://crash-stats.mozilla.com/report/index/bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930 https://crash-stats.mozilla.com/report/index/bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930 https://crash-stats.mozilla.com/report/index/bp-bab220dc-54a7-4325-8a80-8b9502150918 https://crash-stats.mozilla.com/report/index/bp-898b13c4-45f9-4740-a665-881d02150914 https://crash-stats.mozilla.com/report/index/bp-a6d359b5-ac94-4d54-bf3a-65a6e2150910 https://crash-stats.mozilla.com/report/index/bp-0726b43f-af18-4a17-94f2-ec5102150910 https://crash-stats.mozilla.com/report/index/bp-0baf3f63-78df-4519-95c9-5affd2150907 '''Please advise if I can provide additional data for this case.''' Thank you for helping!! JZ
FredMcD
  • Top 10 Contributor
4188 solutions 58476 answers

(#0) Error: Failed to create the graphics startup lockfile. (#1) Error: Failed to create the graphics startup lockfile. (#2) Error: Failed to create the graphics startup lockfile. (#3) Error: Failed to create the graphics startup lockfile.


The crash report flagged these programs;

bp-c7818bd4-b1be-440a-9c4b-60cb32150930

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

cclib.dll = Antivirus Control Center

coUICtlr.dll = Norton Identity Safe

coWPPlg.dll = Norton Confidential

coFFPl40 = Norton Identity Safe ++++++++++++++++++++++++++++++++++++++ bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930

Signature hang ++++++++++++++++++++++++++++++++++++++ bp-bbf687d0-27d7-4f68-a502-4201c2150930

Signature hang

Process Type plugin Shockwave Flash Version: 19.0.0.185


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

(#0) Error: Failed to create the graphics startup lockfile. (#1) Error: Failed to create the graphics startup lockfile. (#2) Error: Failed to create the graphics startup lockfile. (#3) Error: Failed to create the graphics startup lockfile. The crash report flagged these programs; bp-c7818bd4-b1be-440a-9c4b-60cb32150930 Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation cclib.dll = Antivirus Control Center coUICtlr.dll = Norton Identity Safe coWPPlg.dll = Norton Confidential coFFPl40 = Norton Identity Safe ++++++++++++++++++++++++++++++++++++++ bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930 Signature hang ++++++++++++++++++++++++++++++++++++++ bp-bbf687d0-27d7-4f68-a502-4201c2150930 Signature hang Process Type plugin Shockwave Flash Version: 19.0.0.185 ------------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

I have completed the troubleshooting steps listed above.

Unless I run in Safe mode, the problem still exists: Firefox becomes unresponsive shortly after launch.

There are no new crash reports since this morning, but here is the new Support data:

Application Basics


Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-6f9045da-82c1-4b70-97f4-f53282150930 Submitted: 10 hours ago

Report ID: bp-070028d9-66dd-4b34-9861-1688b2150930 Submitted: 10 hours ago

Report ID: bp-911bc0cb-3ee4-46aa-b652-d04d62150930 Submitted: 10 hours ago

Report ID: bp-2886887a-60eb-447d-8cd2-4238e2150930 Submitted: 10 hours ago

Report ID: bp-c7818bd4-b1be-440a-9c4b-60cb32150930 Submitted: 10 hours ago

Report ID: bp-bbf687d0-27d7-4f68-a502-4201c2150930 Submitted: 10 hours ago

Report ID: bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930 Submitted: 10 hours ago

All Crash Reports

Extensions


Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC}

Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield

Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield

Graphics


Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 DirectWrite Enabled: false (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: false Vendor ID: 0x10de windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150917150946 browser.startup.homepage: http://www.foxnews.com/|http://www.jsonline.com/|https://www.ecu.com/|https://jszcbf.wordpress.com/wp-admin/|http://www. browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4181 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1443628605 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1443628605 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150917150946 media.gmp-manager.lastCheck: 1443628601 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443629908 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1443629908

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Thanks for your continued support!

JZ

I have completed the troubleshooting steps listed above. Unless I run in Safe mode, the problem still exists: Firefox becomes unresponsive shortly after launch. There are no new crash reports since this morning, but here is the new Support data: Application Basics ------------------ Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-6f9045da-82c1-4b70-97f4-f53282150930 Submitted: 10 hours ago Report ID: bp-070028d9-66dd-4b34-9861-1688b2150930 Submitted: 10 hours ago Report ID: bp-911bc0cb-3ee4-46aa-b652-d04d62150930 Submitted: 10 hours ago Report ID: bp-2886887a-60eb-447d-8cd2-4238e2150930 Submitted: 10 hours ago Report ID: bp-c7818bd4-b1be-440a-9c4b-60cb32150930 Submitted: 10 hours ago Report ID: bp-bbf687d0-27d7-4f68-a502-4201c2150930 Submitted: 10 hours ago Report ID: bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930 Submitted: 10 hours ago All Crash Reports Extensions ---------- Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC} Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield Graphics -------- Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 DirectWrite Enabled: false (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: false Vendor ID: 0x10de windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150917150946 browser.startup.homepage: http://www.foxnews.com/|http://www.jsonline.com/|https://www.ecu.com/|https://jszcbf.wordpress.com/wp-admin/|http://www. browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4181 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1443628605 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1443628605 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150917150946 media.gmp-manager.lastCheck: 1443628601 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443629908 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1443629908 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features --------------------- Thanks for your continued support! JZ

Question owner

Additional information: Firefox becomes non-responsive in SAFE mode as well.

Additional information: Firefox becomes non-responsive in SAFE mode as well.
philipp
  • Top 25 Contributor
  • Moderator
5281 solutions 23331 answers

hi, please go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue!

hi, please go to the firefox ''menu ≡ > help ? > about firefox'' - you should get an update to 41.0.1 there, which we hope will fix this issue!
FredMcD
  • Top 10 Contributor
4188 solutions 58476 answers

Error: browser.startup.homepage:

http://www.foxnews.com/| http://www.jsonline.com/| https://www.ecu.com/| https://jszcbf.wordpress.com/wp-admin/| http://www.

Check the last link.

'''Error: browser.startup.homepage: ''' http://www.foxnews.com/| http://www.jsonline.com/| https://www.ecu.com/| https://jszcbf.wordpress.com/wp-admin/| http://www. Check the last link.

Helpful Reply

Response to Fred McD: I don't know where the additional (incomplete) link text came from. It is not part of the Home page group of sites that open at startup.

Response to Phillipp: The update seems to have resolved the problem, at least for the moment. I will continue to monitor for a few days, and advise if I have additional trouble. What changed with this update?

Response to Fred McD: I don't know where the additional (incomplete) link text came from. It is not part of the Home page group of sites that open at startup. '''Response to Phillipp: ''' The update seems to have resolved the problem, at least for the moment. I will continue to monitor for a few days, and advise if I have additional trouble. What changed with this update?
philipp
  • Top 25 Contributor
  • Moderator
5281 solutions 23331 answers

Helpful Reply

the update contained a fix for various stability issues and the cause for the increased "firefox not responding" issue that could be identified so far: https://www.mozilla.org/en-US/firefox/41.0.1/releasenotes/

the update contained a fix for various stability issues and the cause for the increased "firefox not responding" issue that could be identified so far: https://www.mozilla.org/en-US/firefox/41.0.1/releasenotes/

Question owner

Two hours later - still stable.

Two hours later - still stable.

Question owner

Update one day later:

Generally stable, but getting two constant errors. One is the familiar "Unresponsive script" error that hangs Firefox, and the other addresses the Flash plugin. Both of these are frequent and both hang up the browser.

Application Basics


Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-6f9045da-82c1-4b70-97f4-f53282150930 Submitted: 2 days ago

Report ID: bp-070028d9-66dd-4b34-9861-1688b2150930 Submitted: 2 days ago

Report ID: bp-911bc0cb-3ee4-46aa-b652-d04d62150930 Submitted: 2 days ago

Report ID: bp-2886887a-60eb-447d-8cd2-4238e2150930 Submitted: 2 days ago

Report ID: bp-c7818bd4-b1be-440a-9c4b-60cb32150930 Submitted: 2 days ago

Report ID: bp-bbf687d0-27d7-4f68-a502-4201c2150930 Submitted: 2 days ago

Report ID: bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930 Submitted: 2 days ago

All Crash Reports

Extensions


Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC}

Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield

Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield

Graphics


Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage: http://www.foxnews.com/|http://www.jsonline.com/|https://www.ecu.com/|https://jszcbf.wordpress.com/wp-admin/|http://www. browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4181 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1443628605 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1443628605 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1443813120 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443629908 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_MFC-7840W_Printer.print_bgcolor: false print.printer_Brother_MFC-7840W_Printer.print_bgimages: false print.printer_Brother_MFC-7840W_Printer.print_duplex: -437918235 print.printer_Brother_MFC-7840W_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_left: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_right: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_top: 0 print.printer_Brother_MFC-7840W_Printer.print_evenpages: true print.printer_Brother_MFC-7840W_Printer.print_footercenter: print.printer_Brother_MFC-7840W_Printer.print_footerleft: &PT print.printer_Brother_MFC-7840W_Printer.print_footerright: &D print.printer_Brother_MFC-7840W_Printer.print_headercenter: print.printer_Brother_MFC-7840W_Printer.print_headerleft: &T print.printer_Brother_MFC-7840W_Printer.print_headerright: &U print.printer_Brother_MFC-7840W_Printer.print_in_color: true print.printer_Brother_MFC-7840W_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-7840W_Printer.print_oddpages: true print.printer_Brother_MFC-7840W_Printer.print_orientation: 0 print.printer_Brother_MFC-7840W_Printer.print_page_delay: 50 print.printer_Brother_MFC-7840W_Printer.print_paper_data: 1 print.printer_Brother_MFC-7840W_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-7840W_Printer.print_paper_name: print.printer_Brother_MFC-7840W_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-7840W_Printer.print_resolution: -437918235 print.printer_Brother_MFC-7840W_Printer.print_reversed: false print.printer_Brother_MFC-7840W_Printer.print_scaling: 1.00 print.printer_Brother_MFC-7840W_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-7840W_Printer.print_to_file: false print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1443629908

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: true Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features



I am disabling Flash Protected Mode and will advise if this situation improves.

Update one day later: Generally stable, but getting two constant errors. One is the familiar "Unresponsive script" error that hangs Firefox, and the other addresses the Flash plugin. Both of these are frequent and both hang up the browser. Application Basics ------------------ Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-6f9045da-82c1-4b70-97f4-f53282150930 Submitted: 2 days ago Report ID: bp-070028d9-66dd-4b34-9861-1688b2150930 Submitted: 2 days ago Report ID: bp-911bc0cb-3ee4-46aa-b652-d04d62150930 Submitted: 2 days ago Report ID: bp-2886887a-60eb-447d-8cd2-4238e2150930 Submitted: 2 days ago Report ID: bp-c7818bd4-b1be-440a-9c4b-60cb32150930 Submitted: 2 days ago Report ID: bp-bbf687d0-27d7-4f68-a502-4201c2150930 Submitted: 2 days ago Report ID: bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930 Submitted: 2 days ago All Crash Reports Extensions ---------- Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC} Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield Graphics -------- Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage: http://www.foxnews.com/|http://www.jsonline.com/|https://www.ecu.com/|https://jszcbf.wordpress.com/wp-admin/|http://www. browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4181 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1443628605 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1443628605 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1443813120 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443629908 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_MFC-7840W_Printer.print_bgcolor: false print.printer_Brother_MFC-7840W_Printer.print_bgimages: false print.printer_Brother_MFC-7840W_Printer.print_duplex: -437918235 print.printer_Brother_MFC-7840W_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_left: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_right: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_top: 0 print.printer_Brother_MFC-7840W_Printer.print_evenpages: true print.printer_Brother_MFC-7840W_Printer.print_footercenter: print.printer_Brother_MFC-7840W_Printer.print_footerleft: &PT print.printer_Brother_MFC-7840W_Printer.print_footerright: &D print.printer_Brother_MFC-7840W_Printer.print_headercenter: print.printer_Brother_MFC-7840W_Printer.print_headerleft: &T print.printer_Brother_MFC-7840W_Printer.print_headerright: &U print.printer_Brother_MFC-7840W_Printer.print_in_color: true print.printer_Brother_MFC-7840W_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-7840W_Printer.print_oddpages: true print.printer_Brother_MFC-7840W_Printer.print_orientation: 0 print.printer_Brother_MFC-7840W_Printer.print_page_delay: 50 print.printer_Brother_MFC-7840W_Printer.print_paper_data: 1 print.printer_Brother_MFC-7840W_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-7840W_Printer.print_paper_name: print.printer_Brother_MFC-7840W_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-7840W_Printer.print_resolution: -437918235 print.printer_Brother_MFC-7840W_Printer.print_reversed: false print.printer_Brother_MFC-7840W_Printer.print_scaling: 1.00 print.printer_Brother_MFC-7840W_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-7840W_Printer.print_to_file: false print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1443629908 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: true Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features --------------------- I am disabling Flash Protected Mode and will advise if this situation improves.

Question owner

Another update:

Firefox crashed earlier today. Crash report submitted; here is the support info listing the crash report number.

Application Basics


Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-33c7ec58-be27-48fd-854d-251b12151005 Submitted: 22 minutes ago

All Crash Reports

Extensions


Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC}

Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield

Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield

Graphics


Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage: http://www.foxnews.com/|http://www.jsonline.com/|https://www.ecu.com/|https://jszcbf.wordpress.com/wp-admin/|http://www. browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4181 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1444008613 media.gmp-eme-adobe.version: 14 media.gmp-gmpopenh264.lastUpdate: 1443628605 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444008609 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443629908 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 print.printer_Brother_MFC-7840W_Printer.print_bgcolor: false print.printer_Brother_MFC-7840W_Printer.print_bgimages: false print.printer_Brother_MFC-7840W_Printer.print_duplex: -437918235 print.printer_Brother_MFC-7840W_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_left: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_right: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_top: 0 print.printer_Brother_MFC-7840W_Printer.print_evenpages: true print.printer_Brother_MFC-7840W_Printer.print_footercenter: print.printer_Brother_MFC-7840W_Printer.print_footerleft: &PT print.printer_Brother_MFC-7840W_Printer.print_footerright: &D print.printer_Brother_MFC-7840W_Printer.print_headercenter: print.printer_Brother_MFC-7840W_Printer.print_headerleft: &T print.printer_Brother_MFC-7840W_Printer.print_headerright: &U print.printer_Brother_MFC-7840W_Printer.print_in_color: true print.printer_Brother_MFC-7840W_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-7840W_Printer.print_oddpages: true print.printer_Brother_MFC-7840W_Printer.print_orientation: 0 print.printer_Brother_MFC-7840W_Printer.print_page_delay: 50 print.printer_Brother_MFC-7840W_Printer.print_paper_data: 1 print.printer_Brother_MFC-7840W_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-7840W_Printer.print_paper_name: print.printer_Brother_MFC-7840W_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-7840W_Printer.print_resolution: -437918235 print.printer_Brother_MFC-7840W_Printer.print_reversed: false print.printer_Brother_MFC-7840W_Printer.print_scaling: 1.00 print.printer_Brother_MFC-7840W_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-7840W_Printer.print_to_file: false print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1443629908

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: true Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Another update: Firefox crashed earlier today. Crash report submitted; here is the support info listing the crash report number. Application Basics ------------------ Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-33c7ec58-be27-48fd-854d-251b12151005 Submitted: 22 minutes ago All Crash Reports Extensions ---------- Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC} Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield Graphics -------- Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage: http://www.foxnews.com/|http://www.jsonline.com/|https://www.ecu.com/|https://jszcbf.wordpress.com/wp-admin/|http://www. browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4181 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1444008613 media.gmp-eme-adobe.version: 14 media.gmp-gmpopenh264.lastUpdate: 1443628605 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444008609 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true 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Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features ---------------------
FredMcD
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4188 solutions 58476 answers

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1181142 ASSIGNED --- crash in strncpy | js::DecompileValueGenerator(JSContext*, int, JS::Handle<T>, JS::Handle<T>, int)


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation IPSEng32.dll = Symantec Intrusion Detection This is for Sumo's Related Bugs 1181142 ASSIGNED --- crash in strncpy | js::DecompileValueGenerator(JSContext*, int, JS::Handle<T>, JS::Handle<T>, int) ----------------- Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 60 Release date August 18, 2015 ----------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration