Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When my AOL loads, it keeps on loading over and over again and I can't get it to stop long enough to read even one email.

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

more options

When I click on Firefox, AOL automatically loads. The problem is that it keeps on loading AOL email over and over and over and telling me I have mail. I can't click on any individual emails because it starts to reload again. How can I stop it? I've tried restarting my laptop (Mac) and that doesn't work.

Please help in plain English....

Thanks, richleen12

All Replies (1)

more options

Your System Details shows;

Pin It button 1.1 (pinterest@robertnyman.com) Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.