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I have my privacy set to remember history, but sometimes my Lightbeam add-on resets itself and I lose all data! Is this normal? How can I fix this?

Posted

Dear Mozilla,

                      Lightbeam is installed on my computer and sometimes it can list 600 or more sites. That seems to be as far as it gets and then it resets and completely clears itself. Now I usually only visit up to 20 sites on a regular basis and when I start again I visit about 10 of them in quick succession and then block all of the sites that appear on Lightbeam. About 250 will appear almost straight away and it is quicker to unblock those that I view. I find that the download speeds increase when Lightbeam is fitted, and it was the slowness of pages to load which prompted me to install Lightbeam anyway. After 4 or 5 days the number of sites on Lightbeam will rise to 500 and it will reset before the week is out. The only people who use this computer is my Wife and I and neither of us are experts and we don't do things like go into command line interface!

Yours sincerely, Thomas Kavanagh

Dear Mozilla, Lightbeam is installed on my computer and sometimes it can list 600 or more sites. That seems to be as far as it gets and then it resets and completely clears itself. Now I usually only visit up to 20 sites on a regular basis and when I start again I visit about 10 of them in quick succession and then block all of the sites that appear on Lightbeam. About 250 will appear almost straight away and it is quicker to unblock those that I view. I find that the download speeds increase when Lightbeam is fitted, and it was the slowness of pages to load which prompted me to install Lightbeam anyway. After 4 or 5 days the number of sites on Lightbeam will rise to 500 and it will reset before the week is out. The only people who use this computer is my Wife and I and neither of us are experts and we don't do things like go into command line interface! Yours sincerely, Thomas Kavanagh

Additional System Details

Installed Plug-ins

  • GEPlugin
  • Google Update
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • iTunes Detector Plug-in

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

  • Lightbeam 1.2.1.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 310
  • adapterDescription2:
  • adapterDeviceID: 0x0a66
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 10021019
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 5-4-2010
  • driverDate2:
  • driverVersion: 8.17.11.9778
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20,8600) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20,8600) Code: 0x80070057']
  • indices: [0, 11, 12, 13, 9, 10]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 310 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4347 solutions 61136 answers

You should contact their support site for help.

You should contact their support site for help.