Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Request timeout" error when uploading photos to Magic Mail server.

  • 2 replies
  • 1 has this problem
  • 16 views
  • Last reply by winchman

more options

I've been using Firefox and the Magic Mail online server for all my email activity for many years with no problems. After recently upgrading to W8.1, I cannot upload photos as attachments to emails. The error I get is "Request Timeout...Server timeout waiting for the HTTP request from the client." The tab shows "connecting" with the circle and dot rotating counterclockwise.

I can upload photos to Magic Mail when using Internet Explorer or Chrome on this computer with no problems.

If I restart the computer, I can upload photos to Magic Mail on Firefox for a while, but it quits working after the computer is put to sleep and reawakened.

I've tried deleting cookies associated with Magic Mail, but that didn't help. Neither did closing and restarting the browser.

I'm using Firefox 40.0.3 and Windows 8.1 with all the latest updates.

All Replies (2)

more options

I think Firefox on my computer was changed to 40.0.3 right after I upgraded to W8.1.

more options

More confusing details:

I can upload photos to my Gmail and photobucket accounts with no problems.

I can upload documents which are around 70Kb. The photos I've been trying to upload are around 1.5Mb. The limit for uploads to Magic Mail is 20Mb.