X
Tap here to go to the mobile version of the site.

Support Forum

after refreshing firefox, pages do not load properly with windows 10

Posted

okay so after I updated firefox with my windows 10 update, everything was fine. but lately I have had issues with certain websites not loading. so after I refreshed firefox to its default settings, uninstalled and re-installed nothing works properly in firefox. ever since I did the refresh its making me mad that nothing is loading. I attached a photo of what my web pages look like. I tried to go to help but everything is messed up on the pages. can anyone help me with this??

okay so after I updated firefox with my windows 10 update, everything was fine. but lately I have had issues with certain websites not loading. so after I refreshed firefox to its default settings, uninstalled and re-installed nothing works properly in firefox. ever since I did the refresh its making me mad that nothing is loading. I attached a photo of what my web pages look like. I tried to go to help but everything is messed up on the pages. can anyone help me with this??

Chosen solution

There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate.

If you have Avast then try to disable HTTPS scanning in Avast Web Shield.


If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240

More Information

Question owner

here is the photo

here is the photo
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Your post does not show your system details, so want you to try these;

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

You can check for corrupted and duplicate fonts and other font issues: http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Your post does not show your system details, so want you to try these; check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' ------------------------- Type '''about:preferences#content'''<enter> in the address bar. Across from '''fonts and colors,''' press the '''Advanced''' button. On the bottom, turn on '''Allow Web Sites To Choose Their Own.''' You can check for corrupted and duplicate fonts and other font issues: http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html ----------------------------------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

system details. i did try the other things and nothing changed :(

Application Basics


Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-d5637535-b051-4c0a-b2ae-e75812150909 Submitted: 7 hours ago

Report ID: bp-29314bfa-e8ce-49e1-92fe-810eb2150908 Submitted: 1 day ago

All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: Avast Online Security Version: 10.2.0.187 Enabled: false ID: wrc@avast.com

Graphics


Adapter Description: AMD Radeon HD 6310 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 384 Asynchronous Pan/Zoom: none Device ID: 0x9802 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-3-2015 Driver Version: 15.200.1062.1004 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 1611103c Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6310 Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 font.name.serif.x-western: Ropa Sans font.size.variable.x-western: 11 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x9802 gfx.driver-init.driverVersion: 15.200.1062.1004 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1441819228 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1441819229 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1441835698 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 69885 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true security.ssl.errorReporting.automatic: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


system details. i did try the other things and nothing changed :( Application Basics ------------------ Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-d5637535-b051-4c0a-b2ae-e75812150909 Submitted: 7 hours ago Report ID: bp-29314bfa-e8ce-49e1-92fe-810eb2150908 Submitted: 1 day ago All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: Avast Online Security Version: 10.2.0.187 Enabled: false ID: wrc@avast.com Graphics -------- Adapter Description: AMD Radeon HD 6310 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 384 Asynchronous Pan/Zoom: none Device ID: 0x9802 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-3-2015 Driver Version: 15.200.1062.1004 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 1611103c Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6310 Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 font.name.serif.x-western: Ropa Sans font.size.variable.x-western: 11 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x9802 gfx.driver-init.driverVersion: 15.200.1062.1004 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1441819228 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1441819229 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1441835698 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 69885 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true security.ssl.errorReporting.automatic: true Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features ---------------------
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

Chosen Solution

There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate.

If you have Avast then try to disable HTTPS scanning in Avast Web Shield.


If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate. If you have Avast then try to disable HTTPS scanning in Avast Web Shield. *http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/ *https://forum.avast.com/index.php?topic=176073.0 ---- If you can't inspect the certificate via "I Understand the Risks" then try this: Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate: *chrome://pippki/content/exceptionDialog.xul In the location field of this window type or paste the URL of the website. *retrieve the certificate via the "Get certificate" button *click the "View..." button to inspect the certificate in the Certificate Viewer You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

Question owner

wow thanks so much. i never thought avast was the problem since it was working fine before with that enabled! thanks again!

wow thanks so much. i never thought avast was the problem since it was working fine before with that enabled! thanks again!