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Have several emails and one account stopped receiveing. Am able to access the account online... Deleted and restored the account - no affect...Please Help!

  • 6 replies
  • 4 have this problem
  • 1 view
  • Last reply by rumblebird

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One of several accounts stopped receiving - others are fine. Note: it is a Comcast.net account. Have deleted the account, restarted the Thunderbird program - no effect. When account is restarted, only emails up to 8-25-2015 reload, nothing newer. The Account is accessible via internet. Please advise. Thank you for your help! Rich

One of several accounts stopped receiving - others are fine. Note: it is a Comcast.net account. Have deleted the account, restarted the Thunderbird program - no effect. When account is restarted, only emails up to 8-25-2015 reload, nothing newer. The Account is accessible via internet. Please advise. Thank you for your help! Rich

All Replies (6)

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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

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Application Basics

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show in Finder
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.thetalentbox.careers:143, plain, passwordCleartext
     OUTGOING: smtp.thetalentbox.careers:587, plain, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) mail.thetalentbox.careers:143, plain, passwordCleartext
     OUTGOING: smtp.thetalentbox.careers:587, plain, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) mail.thetalentbox.careers:143, plain, passwordCleartext
     OUTGOING: smtp.thetalentbox.careers:587, plain, passwordCleartext, true
 Crash Reports
 Extensions
   Lightning, 4.0.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.3.0
     gfx.blacklist.direct2d: 3
     mail.openMessageBehavior.version: 1
     mail.spotlight.firstRunDone: true
     mailnews.database.global.datastore.id: fd9200dd-05dc-7343-ba7e-21a799cd8d8
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1444022412
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
 Graphics
     Vendor ID: 0x8086
     Device ID: 0x1626
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: quartz
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: quartz
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.8
     4.10.8
     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS Util
     3.19.2
     3.19.2
     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

Error message received is:This is the mail system at host cust-smtp-auth3.fasthosts.net.uk.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

                  The mail system

<"keith@thetalentbox.careers; helen"@thetalentbox.careers>: host

   mailserver.thetalentbox.careers[213.171.216.114] said: 554
   <keith@thetalentbox.careers; helen@thetalentbox.careers>: Relay access
   denied (in reply to RCPT TO command)


Reporting-MTA: dns; cust-smtp-auth3.fasthosts.net.uk X-Postfix-Queue-ID: 0B12A740222 X-Postfix-Sender: rfc822; enquiries@thetalentbox.careers Arrival-Date: Sun, 4 Oct 2015 19:14:41 +0100 (BST)

Final-Recipient: rfc822; "keith@thetalentbox.careers; helen"@thetalentbox.careers Original-Recipient: rfc822;"keith@thetalentbox.careers; helen"@thetalentbox.careers Action: failed Status: 5.0.0 Remote-MTA: dns; mailserver.thetalentbox.careers Diagnostic-Code: smtp; 554 <keith@thetalentbox.careers;

   helen@thetalentbox.careers>: Relay access denied

Our internet provider is BT Internet.com Email provider is BT Using a MacBook and IMac - no other specific anti-virus etc. Safe Mode does not appear to be working. Could someone please call me on 07714 028544 to help solve this problem.

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I am having the same problem and do not see a resolution posted here.

This user was using version 38.3.0, the same version I am using. I have 10 email accounts and the other 9 are fine. No problems with email provider, Go Daddy, where I have to go now to retrieve my emails from the one troubled account.

I have two computers that use Thunderbird and am having the same issue on both. But, my iPad uses a different program and I have no problem receiving emails on the account in question.

After much troubleshooting, including checking all options with Go Daddy to make sure the problem was not on my side, my conclusion is that there is a glitch with Thunderbird.

Although this is neither a new topic, nor was it resolved when posted by the other user, I will post all this as a continuation of this dead end string and start a new one that will hopefully get more attention, help, or whatever it takes to get a resolution to this odd issue.

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Hi Rich, were you able to solve your problem with Comcast on your own?

Hi Keith, I see you marked your separate question solved over here: https://support.mozilla.org/questions/1087050

Hi Katrina, yes, a new question is a good idea. As you can see from Matt's reply, we'll ask for details that from user to user: https://support.mozilla.org/questions/1082066#answer-777622

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RichAydelott said

One of several accounts stopped receiving - others are fine. Note: it is a Comcast.net account. Have deleted the account, restarted the Thunderbird program - no effect. When account is restarted, only emails up to 8-25-2015 reload, nothing newer. The Account is accessible via internet. Please advise. Thank you for your help! Rich

The issue was with Comcast. In my case a single email would send itself repeatedly... After going online to the Comcast email account and deleting the email, the account began working again in Mozilla Thunderbird. Hope this helps! Rich

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I have this same problem with one of my three godaddy imap accounts.