
Have several emails and one account stopped receiveing. Am able to access the account online... Deleted and restored the account - no affect...Please Help!
One of several accounts stopped receiving - others are fine. Note: it is a Comcast.net account. Have deleted the account, restarted the Thunderbird program - no effect. When account is restarted, only emails up to 8-25-2015 reload, nothing newer. The Account is accessible via internet. Please advise. Thank you for your help! Rich
All Replies (6)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message?
- What steps did you take right before this happened?
Please post back with this information and any other questions you might have.
Application Basics
Name: Thunderbird Version: 38.3.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Thunderbird/38.3.0 Profile Folder: Show in Finder Application Build ID: 20150928051427 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) mail.thetalentbox.careers:143, plain, passwordCleartext OUTGOING: smtp.thetalentbox.careers:587, plain, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) mail.thetalentbox.careers:143, plain, passwordCleartext OUTGOING: smtp.thetalentbox.careers:587, plain, passwordCleartext, true
account5: INCOMING: account5, , (imap) mail.thetalentbox.careers:143, plain, passwordCleartext OUTGOING: smtp.thetalentbox.careers:587, plain, passwordCleartext, true
Crash Reports
Extensions Lightning, 4.0.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.3.0 gfx.blacklist.direct2d: 3 mail.openMessageBehavior.version: 1 mail.spotlight.firstRunDone: true mailnews.database.global.datastore.id: fd9200dd-05dc-7343-ba7e-21a799cd8d8 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1444022412 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true
Graphics
Vendor ID: 0x8086 Device ID: 0x1626 WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: quartz AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.8 4.10.8
NSS 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS Util 3.19.2 3.19.2
NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC
Error message received is:This is the mail system at host cust-smtp-auth3.fasthosts.net.uk.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<"keith@thetalentbox.careers; helen"@thetalentbox.careers>: host
mailserver.thetalentbox.careers[213.171.216.114] said: 554 <keith@thetalentbox.careers; helen@thetalentbox.careers>: Relay access denied (in reply to RCPT TO command)
Reporting-MTA: dns; cust-smtp-auth3.fasthosts.net.uk X-Postfix-Queue-ID: 0B12A740222 X-Postfix-Sender: rfc822; enquiries@thetalentbox.careers Arrival-Date: Sun, 4 Oct 2015 19:14:41 +0100 (BST)
Final-Recipient: rfc822; "keith@thetalentbox.careers; helen"@thetalentbox.careers Original-Recipient: rfc822;"keith@thetalentbox.careers; helen"@thetalentbox.careers Action: failed Status: 5.0.0 Remote-MTA: dns; mailserver.thetalentbox.careers Diagnostic-Code: smtp; 554 <keith@thetalentbox.careers;
helen@thetalentbox.careers>: Relay access denied
Our internet provider is BT Internet.com Email provider is BT Using a MacBook and IMac - no other specific anti-virus etc. Safe Mode does not appear to be working. Could someone please call me on 07714 028544 to help solve this problem.
I am having the same problem and do not see a resolution posted here.
This user was using version 38.3.0, the same version I am using. I have 10 email accounts and the other 9 are fine. No problems with email provider, Go Daddy, where I have to go now to retrieve my emails from the one troubled account.
I have two computers that use Thunderbird and am having the same issue on both. But, my iPad uses a different program and I have no problem receiving emails on the account in question.
After much troubleshooting, including checking all options with Go Daddy to make sure the problem was not on my side, my conclusion is that there is a glitch with Thunderbird.
Although this is neither a new topic, nor was it resolved when posted by the other user, I will post all this as a continuation of this dead end string and start a new one that will hopefully get more attention, help, or whatever it takes to get a resolution to this odd issue.
Hi Rich, were you able to solve your problem with Comcast on your own?
Hi Keith, I see you marked your separate question solved over here: https://support.mozilla.org/questions/1087050
Hi Katrina, yes, a new question is a good idea. As you can see from Matt's reply, we'll ask for details that from user to user: https://support.mozilla.org/questions/1082066#answer-777622
RichAydelott said
One of several accounts stopped receiving - others are fine. Note: it is a Comcast.net account. Have deleted the account, restarted the Thunderbird program - no effect. When account is restarted, only emails up to 8-25-2015 reload, nothing newer. The Account is accessible via internet. Please advise. Thank you for your help! Rich
The issue was with Comcast. In my case a single email would send itself repeatedly... After going online to the Comcast email account and deleting the email, the account began working again in Mozilla Thunderbird. Hope this helps! Rich
I have this same problem with one of my three godaddy imap accounts.