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can't find the junk/spam folder and need help finding it.

Would like to be able to see what mail is being sent to junk mail to be sure I have my filters at the correct level

Would like to be able to see what mail is being sent to junk mail to be sure I have my filters at the correct level

All Replies (1)

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.