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Why is thunderbird not responding when I open email with pics. Just installed Windows 10 and had 8.1. It did work fine but now does not respond

  • 5 replies
  • 1 has this problem
  • 45 views
  • Last reply by sharongn

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Just installed Windows 10 and now having problems with Thunderbird not responding when I open an email with pics. I have closed the program, restarted but still have same problem. Once I open the email with pics the program stops responding and locks up.

All Replies (5)

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What is your anti-virus software?

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My software is Kaspersky.

What you suggested re: safe mode did not work

Modified by sharongn

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Try to start *Windows* in safe mode with networking enabled.

http://www.windows10update.com/2015/04/windows-10-tutorials-48-how-to-start-windows-10-in-safe-mode/

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

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putting thunderbird in safe mode did not work. program is still freezing!