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I upgraded to Windows 10, updated Thunderbird, now it crashes whenever I try to print an email message.

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  • Last reply by Wayne Mery

RINGO6620
RINGO6620
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I upgraded to Windows 10 the other day and now when I try to print out an email message it crashes every time. I have upgraded my printer driver and upgraded Thunderbird to the most recent version. I'm getting very frustrated.

I upgraded to Windows 10 the other day and now when I try to print out an email message it crashes every time. I have upgraded my printer driver and upgraded Thunderbird to the most recent version. I'm getting very frustrated.

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Wayne Mery
Wayne Mery
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Please start *Windows'* safe mode with networking enabled - http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

if not, what is your crash ID? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports