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error messages & unalbe to view em that was sent in sent foler

  • 8 replies
  • 49 have this problem
  • 7170 views
  • Last reply by lcjob

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This started today out of the blue. I can send a "reply" em and I get this following error message: There was a problem including the file file:///C:/DOCUME~1/LOUISE~1/LOCALS~1/Temp/nsemail.html in the message. Would you like to continue sending the message without this file?

I can then send the em, but I cannot view it in sent folder. I cannot tell if any reply was sent and haven't gotten any reposonse from those people I em.

How to correct/change?? thanks Louise

All Replies (8)

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What is your anti-virus software?

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Avast/free version. I updated to the latest version the evening before this problem began. THanks. Louise

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Chosen Solution

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This is what I have done: 1. I disabled Avast/free version and was able to send em without any problems. 2. I then re-enabled Avast & started the computer in safe mode and was able to send em without any problem.

So now, where do I go from here? Thanks. Louise

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Thank you for your time. I just restarted my computer mu usual way and was able to send em without any problem. Louise Job

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The problem is/was Avast. In case you run into the same issue again make sure not to let Avast scan the Thunderbird profile folder.

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The problem is due to avast antivirus. You must add the file "C:/DOCUME~1/LOUISE~1/LOCALS~1/Temp/nsemail.html" to the ones that are excluded in the list you find in settings general exclusions

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Thank you. I chose to discontinue Avast antivirus. This problem has not happened since. THanks again.