X
Tap here to go to the mobile version of the site.

Support Forum

How to fix error, "The procedure entry point PK11_PubDerive could not be located in the dynamic link library nss3.dll

Posted

I am using windows 7 and Firefox 39.0. Recently when I open Firefox it gives this error, "The procedure entry point PK11_PubDerive could not be located in the dynamic link library nss3.dll". I click the okay button, and then Firefox loads without any other side effect. But this is becoming rather annoying and I would like for it not to throw an error message at me. I have tried uninstalling Firefox (everything so even when I search for it nothing comes up) and re-installing it. But the message is still there. I am lost as to what to do to get rid of it. Any help would be great!

Thanks!

I am using windows 7 and Firefox 39.0. Recently when I open Firefox it gives this error, "The procedure entry point PK11_PubDerive could not be located in the dynamic link library nss3.dll". I click the okay button, and then Firefox loads without any other side effect. But this is becoming rather annoying and I would like for it not to throw an error message at me. I have tried uninstalling Firefox (everything so even when I search for it nothing comes up) and re-installing it. But the message is still there. I am lost as to what to do to get rid of it. Any help would be great! Thanks!

Chosen solution

BlindingFog said

I am using windows 7 and Firefox 39.0. Recently when I open Firefox it gives this error, "The procedure entry point PK11_PubDerive could not be located in the dynamic link library nss3.dll". I click the okay button, and then Firefox loads without any other side effect. But this is becoming rather annoying and I would like for it not to throw an error message at me. I have tried uninstalling Firefox (everything so even when I search for it nothing comes up) and re-installing it. But the message is still there. I am lost as to what to do to get rid of it. Any help would be great! Thanks!

I figured it out. I had Cyrstal Reports XI on my machine and when I uninstalled it the error went away.

Read this answer in context 5

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Prizm Viewerâ„¢ Plugin
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • 5.1.40416.0
  • VLC media player Web Plugin
  • VMware Remote Console Plug-in
  • VMware Remote Console and Client Integration Plug-in

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 221417aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 10.18.10.3412
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
AliceWyman
  • Moderator
220 solutions 2433 answers

I found an open bug report, in case it helps (see Bugzilla Etiquette before commenting in bug reports):

Bug 1114261 - The procedure entry point PK11_PubDecryptRaw could not be located in the dynamic link library nss3.dll

The bug report mentions that an add-on might be causing that error. Do the errors stop with all extensions, themes and plugins disabled? See Disable or remove Add-ons for details.

If disabling all add-ons doesn't help see this article for other basic troubleshooting steps: Troubleshoot and diagnose Firefox problems

I found an open bug report, in case it helps (see [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Bugzilla Etiquette] before commenting in bug reports): [https://bugzilla.mozilla.org/show_bug.cgi?id=1114261 Bug 1114261] - The procedure entry point PK11_PubDecryptRaw could not be located in the dynamic link library nss3.dll The bug report mentions that an add-on might be causing that error. Do the errors stop with all extensions, themes and plugins disabled? See [[Disable or remove Add-ons]] for details. If disabling all add-ons doesn't help see this article for other basic troubleshooting steps: [[Troubleshoot and diagnose Firefox problems]]

Chosen Solution

BlindingFog said

I am using windows 7 and Firefox 39.0. Recently when I open Firefox it gives this error, "The procedure entry point PK11_PubDerive could not be located in the dynamic link library nss3.dll". I click the okay button, and then Firefox loads without any other side effect. But this is becoming rather annoying and I would like for it not to throw an error message at me. I have tried uninstalling Firefox (everything so even when I search for it nothing comes up) and re-installing it. But the message is still there. I am lost as to what to do to get rid of it. Any help would be great! Thanks!

I figured it out. I had Cyrstal Reports XI on my machine and when I uninstalled it the error went away.

''BlindingFog [[#question-1074929|said]]'' <blockquote> I am using windows 7 and Firefox 39.0. Recently when I open Firefox it gives this error, "The procedure entry point PK11_PubDerive could not be located in the dynamic link library nss3.dll". I click the okay button, and then Firefox loads without any other side effect. But this is becoming rather annoying and I would like for it not to throw an error message at me. I have tried uninstalling Firefox (everything so even when I search for it nothing comes up) and re-installing it. But the message is still there. I am lost as to what to do to get rid of it. Any help would be great! Thanks! </blockquote> I figured it out. I had Cyrstal Reports XI on my machine and when I uninstalled it the error went away.
AliceWyman
  • Moderator
220 solutions 2433 answers

Hey, that's great!

Thank you for posting back that uninstalling "Crystal Reports XI" from your computer fixed the problem. Thanks also for marking this question solved.

Hey, that's great! Thank you for posting back that uninstalling "Crystal Reports XI" from your computer fixed the problem. Thanks also for marking this question solved.