Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Internet connection is unstable

  • 4 replies
  • 2 have this problem
  • 21 views
  • Last reply by Sakke

Sakke
Sakke
more options

Hi, For a week now my Firefox internet connection has been unstable. Typically after opening a new tab I need to click the "Try again" button on the "Server not found"-page several times (5-10) to finally create a connection.

I am running Firefox 39.0 on Win XP Pro SP3. Firewall settings look ok. Browsing and virus protection is by F-Secure (up-to-date). Unfortunately the problem appears not to be affecting Firefox alone (Chrome and Outlook email access are similarly unstable).

I am using a shared wifi connection via a Windowsphone, and can connect with the phone's browser without issues (so I don't think the problem is ISP related).

I performed a full virus scan without issues reported.

Any advice would be welcome. Thanks!

Hi, For a week now my Firefox internet connection has been unstable. Typically after opening a new tab I need to click the "Try again" button on the "Server not found"-page several times (5-10) to finally create a connection. I am running Firefox 39.0 on Win XP Pro SP3. Firewall settings look ok. Browsing and virus protection is by F-Secure (up-to-date). Unfortunately the problem appears not to be affecting Firefox alone (Chrome and Outlook email access are similarly unstable). I am using a shared wifi connection via a Windowsphone, and can connect with the phone's browser without issues (so I don't think the problem is ISP related). I performed a full virus scan without issues reported. Any advice would be welcome. Thanks!

Chosen solution

I seemed to have found a solution by modifying the DNS server definitions. I unchecked Obtain DNS server addresses automatically and specified the preferred and alternate DNS server addresses (used 8 8 8 8 and 8 8 4 4 respectively).

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
more options

Contact your ISP and have them test your service.

Unplug your modem(s) for a 10 count, then restore to re-boot it.

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0

Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146 Adobe Shockwave for Director Netscape plug-in, version 12.0.6.147
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.209
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.9.159 http://get.adobe.com/shockwave/

Sakke
Sakke Question owner
more options

Thanks! Unfortunately the problem remains after re-installing Flash Player and Shockwave. Also, I don't think it is ISP related since my mobile data connection works fine (same connection that I am sharing from my laptop). And ISP has not reported problems in my area.

FredMcD
FredMcD
more options

FredMcD said

Unplug your modem(s) for a 10 count, then restore to re-boot it.'
Sakke
Sakke Question owner
more options

Chosen Solution

I seemed to have found a solution by modifying the DNS server definitions. I unchecked Obtain DNS server addresses automatically and specified the preferred and alternate DNS server addresses (used 8 8 8 8 and 8 8 4 4 respectively).