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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD
  • Archived

Neall
Neall

Please help; I have reloaded Firefox and tried several other attempts to solve. I can send a gmail email no problem but when I try to add a .docx file Firefox crashes. I can send the file on MS Explorer no problem and can open any .docx file to edit no problem I have tried up loading Firefox version 39.?? from Cnet and tried several variations of trouble shooting and safe modes but no results. I could go to MS Explorer or Opera or ?? but the others are not Firefox. Need I say more?

Please help; I have reloaded Firefox and tried several other attempts to solve. I can send a gmail email no problem but when I try to add a .docx file Firefox crashes. I can send the file on MS Explorer no problem and can open any .docx file to edit no problem I have tried up loading Firefox version 39.?? from Cnet and tried several variations of trouble shooting and safe modes but no results. I could go to MS Explorer or Opera or ?? but the others are not Firefox. Need I say more?

All Replies (5)

FredMcD
FredMcD

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 39

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Neall
Neall Question owner

Thank you Fred but there are over a dozen entries without the BP notation and each one of them takes 2 to 5 minutes to load and they are all identical problem. I will keep loading them when I can

Neall
Neall Question owner

Crash Reports bp-fff7926d-fdd8-4d49-8cb9-e74802150724 2015-07-23 6:45 PM bp-c1b2998f-cf98-432c-90b7-c075f2150724 2015-07-23 6:44 PM bp-4e436683-e26e-41ff-beb2-a1da42150724 2015-07-23 6:44 PM bp-b969f432-88cd-4f2b-8820-983492150724 2015-07-23 6:44 PM bp-f701cefe-c796-425a-a8bb-d39762150724 2015-07-23 6:44 PM bp-73bf5497-5302-4d18-be10-4f2e82150724 2015-07-23 6:34 PM bp-8b2022db-24d2-4a57-ba5b-070882150724 2015-07-23 6:34 PM bp-72d8a3ba-ed9d-4cdb-9436-72e392150724 2015-07-23 6:34 PM bp-e29ce333-c7de-43d0-88d9-5c1632150724 2015-07-23 6:29 PM bp-b5449412-7c30-4865-a246-d04392150724 2015-07-23 6:28 PM bp-269bdd5c-24b7-4b0a-bdaa-bef3f2150724 2015-07-23 6:26 PM bp-7cb84976-8674-47f4-b6f7-3d4ab2150724 2015-07-23 5:26 PM bp-598330c1-45e3-4ba8-b79d-0d1542150724 2015-07-23 5:14 PM bp-6da71f65-8b8f-483c-a18b-7caa42150723 2015-07-23 4:35 PM bp-e33c8128-7fc7-4f93-987d-893e02150723 2015-07-22 10:04 PM bp-d5435a3a-e9a3-493f-b90e-f237c2150722

FredMcD
FredMcD

WcnApi.dll = Windows Connect Now = Microsoft Corporation

fundisc.dll = Function Discovery Dll = Microsoft Corporation

NetworkItemFactory.dll = Microsoft

duser.dll = Windows DirectUser Engine = Microsoft

ExplorerFrame.dll = Microsoft Corporation

tiptsf.dll = Microsoft Tablet PC Component

mswsock.dll = Microsoft

SHCore.dll = Windows 8

winmm.dll = Windows Multimedia

shell32.dll = Windows Shell API functions

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

msvcrt.dll = Microsoft C Runtime Library +++++++++++++++++++++++++++++++++++ Total Virtual Memory 4294836224

Available Virtual Memory 3398639616

System Memory Use Percentage 52

Available Page File 2638692352

Available Physical Memory 2008748032

FredMcD
FredMcD

If this helps, great. Otherwise you may have to re-install Windows.

  • Save Everything On Another Device First ! !

Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration