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No emails being downloaded on IMAP account but other pop3 OK, Inbox folder contents disappeared after folder repair, Error saving sent messages to folder,

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  • Last reply by LMTXPRSS

LMTXPRSS
LMTXPRSS

I've done the upgrade and things have been quirky since then. First off couldn't see new massages but then after 36 hrs that started working. I've noticed that I'm not receiving emails to my imap account but other pop3 profiles are working fine. I've checked and verified email settings. Tried to repair inbox folder and then all my Inbox messages disappeared Sending email from imap account works but error saving to sent folder (verified that is where it is pointing) I've attached my error console screen shot. On a side note, even before the update, my mail in the IMAP account shows as being read when it has not been, and the filters don't always work automatically.

Here is the troubleshooting info 


 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.1and1.com:995, SSL, passwordCleartext
     OUTGOING: smtp.1and1.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (pop3) pop.1and1.com:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: smtp.1and1.com:465, SSL, passwordCleartext, true

   account3:
     INCOMING: account3, , (pop3) pop.1and1.com:995, SSL, passwordCleartext
     OUTGOING: smtp.1and1.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (none) Local Folders, plain, passwordCleartext

   account6:
     INCOMING: account6, , (imap) imap.1and1.com:993, SSL, passwordCleartext
     OUTGOING: smtp.1and1.com:25, alwaysSTARTTLS, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) mail3.bigcommerce.com:993, SSL, passwordCleartext
     OUTGOING: mail3.bigcommerce.com:465, SSL, passwordEncrypted, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-1ad12852-5957-4222-bd2a-394e42150602 (02/06/2015)

 Extensions
   Close Window on IMAP deletion, 1.0.2, true, closeonimapdelete@softxperience.com
   Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mail Merge, 4.0.0, true, mailmerge@example.net
   Search as list, 3.0, true, search-as-list@pso.ebr
   Stationery, 0.8.6.2, true, {d0e38b3a-0d60-46bf-bf01-83d4ba041015}
   Thunderbird Conversations, 2.9.1, true, gconversation@xulforum.org

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1428596180
     mailnews.database.global.datastore.id: acd82852-3535-4f81-b97c-39723b454d4
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1437592867
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_EPSON_WorkForce_645_Series.print_bgcolor: false
     print.printer_EPSON_WorkForce_645_Series.print_bgimages: false
     print.printer_EPSON_WorkForce_645_Series.print_colorspace:
     print.printer_EPSON_WorkForce_645_Series.print_command:
     print.printer_EPSON_WorkForce_645_Series.print_downloadfonts: false
     print.printer_EPSON_WorkForce_645_Series.print_duplex: 0
     print.printer_EPSON_WorkForce_645_Series.print_edge_bottom: 0
     print.printer_EPSON_WorkForce_645_Series.print_edge_left: 0
     print.printer_EPSON_WorkForce_645_Series.print_edge_right: 0
     print.printer_EPSON_WorkForce_645_Series.print_edge_top: 0
     print.printer_EPSON_WorkForce_645_Series.print_evenpages: true
     print.printer_EPSON_WorkForce_645_Series.print_footercenter:
     print.printer_EPSON_WorkForce_645_Series.print_footerleft: &PT
     print.printer_EPSON_WorkForce_645_Series.print_footerright: &D
     print.printer_EPSON_WorkForce_645_Series.print_headercenter:
     print.printer_EPSON_WorkForce_645_Series.print_headerleft: &T
     print.printer_EPSON_WorkForce_645_Series.print_headerright: &U
     print.printer_EPSON_WorkForce_645_Series.print_in_color: true
     print.printer_EPSON_WorkForce_645_Series.print_margin_bottom: 0.5
     print.printer_EPSON_WorkForce_645_Series.print_margin_left: 0.5
     print.printer_EPSON_WorkForce_645_Series.print_margin_right: 0.5
     print.printer_EPSON_WorkForce_645_Series.print_margin_top: 0.5
     print.printer_EPSON_WorkForce_645_Series.print_oddpages: true
     print.printer_EPSON_WorkForce_645_Series.print_orientation: 0
     print.printer_EPSON_WorkForce_645_Series.print_page_delay: 50
     print.printer_EPSON_WorkForce_645_Series.print_paper_data: 1
     print.printer_EPSON_WorkForce_645_Series.print_paper_height: 11.00
     print.printer_EPSON_WorkForce_645_Series.print_paper_name:
     print.printer_EPSON_WorkForce_645_Series.print_paper_size_type: 0
     print.printer_EPSON_WorkForce_645_Series.print_paper_size_unit: 0
     print.printer_EPSON_WorkForce_645_Series.print_paper_width: 8.50
     print.printer_EPSON_WorkForce_645_Series.print_plex_name:
     print.printer_EPSON_WorkForce_645_Series.print_resolution: 95261440
     print.printer_EPSON_WorkForce_645_Series.print_resolution_name:
     print.printer_EPSON_WorkForce_645_Series.print_reversed: false
     print.printer_EPSON_WorkForce_645_Series.print_scaling: 1.00
     print.printer_EPSON_WorkForce_645_Series.print_shrink_to_fit: true
     print.printer_EPSON_WorkForce_645_Series.print_to_file: false
     print.printer_EPSON_WorkForce_645_Series.print_unwriteable_margin_bottom: 0
     print.printer_EPSON_WorkForce_645_Series.print_unwriteable_margin_left: 0
     print.printer_EPSON_WorkForce_645_Series.print_unwriteable_margin_right: 0
     print.printer_EPSON_WorkForce_645_Series.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: NVIDIA GeForce GT 520
     Vendor ID: 0x10de
     Device ID: 0x1040
     Adapter RAM: 1024
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.4052
     Driver Date: 7-2-2014
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.17292)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11

     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

Thanks in advance!

I've done the upgrade and things have been quirky since then. First off couldn't see new massages but then after 36 hrs that started working. I've noticed that I'm not receiving emails to my imap account but other pop3 profiles are working fine. I've checked and verified email settings. Tried to repair inbox folder and then all my Inbox messages disappeared Sending email from imap account works but error saving to sent folder (verified that is where it is pointing) I've attached my error console screen shot. On a side note, even before the update, my mail in the IMAP account shows as being read when it has not been, and the filters don't always work automatically. Here is the troubleshooting info Application Basics Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.1and1.com:995, SSL, passwordCleartext OUTGOING: smtp.1and1.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (pop3) pop.1and1.com:110, alwaysSTARTTLS, passwordCleartext OUTGOING: smtp.1and1.com:465, SSL, passwordCleartext, true account3: INCOMING: account3, , (pop3) pop.1and1.com:995, SSL, passwordCleartext OUTGOING: smtp.1and1.com:587, alwaysSTARTTLS, passwordCleartext, true account4: INCOMING: account4, , (none) Local Folders, plain, passwordCleartext account6: INCOMING: account6, , (imap) imap.1and1.com:993, SSL, passwordCleartext OUTGOING: smtp.1and1.com:25, alwaysSTARTTLS, passwordCleartext, true account8: INCOMING: account8, , (imap) mail3.bigcommerce.com:993, SSL, passwordCleartext OUTGOING: mail3.bigcommerce.com:465, SSL, passwordEncrypted, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-1ad12852-5957-4222-bd2a-394e42150602 (02/06/2015) Extensions Close Window on IMAP deletion, 1.0.2, true, closeonimapdelete@softxperience.com Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Mail Merge, 4.0.0, true, mailmerge@example.net Search as list, 3.0, true, search-as-list@pso.ebr Stationery, 0.8.6.2, true, {d0e38b3a-0d60-46bf-bf01-83d4ba041015} Thunderbird Conversations, 2.9.1, true, gconversation@xulforum.org Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.1.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1428596180 mailnews.database.global.datastore.id: acd82852-3535-4f81-b97c-39723b454d4 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1437592867 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_EPSON_WorkForce_645_Series.print_bgcolor: false print.printer_EPSON_WorkForce_645_Series.print_bgimages: false print.printer_EPSON_WorkForce_645_Series.print_colorspace: print.printer_EPSON_WorkForce_645_Series.print_command: print.printer_EPSON_WorkForce_645_Series.print_downloadfonts: false print.printer_EPSON_WorkForce_645_Series.print_duplex: 0 print.printer_EPSON_WorkForce_645_Series.print_edge_bottom: 0 print.printer_EPSON_WorkForce_645_Series.print_edge_left: 0 print.printer_EPSON_WorkForce_645_Series.print_edge_right: 0 print.printer_EPSON_WorkForce_645_Series.print_edge_top: 0 print.printer_EPSON_WorkForce_645_Series.print_evenpages: true print.printer_EPSON_WorkForce_645_Series.print_footercenter: print.printer_EPSON_WorkForce_645_Series.print_footerleft: &PT print.printer_EPSON_WorkForce_645_Series.print_footerright: &D print.printer_EPSON_WorkForce_645_Series.print_headercenter: print.printer_EPSON_WorkForce_645_Series.print_headerleft: &T print.printer_EPSON_WorkForce_645_Series.print_headerright: &U print.printer_EPSON_WorkForce_645_Series.print_in_color: true print.printer_EPSON_WorkForce_645_Series.print_margin_bottom: 0.5 print.printer_EPSON_WorkForce_645_Series.print_margin_left: 0.5 print.printer_EPSON_WorkForce_645_Series.print_margin_right: 0.5 print.printer_EPSON_WorkForce_645_Series.print_margin_top: 0.5 print.printer_EPSON_WorkForce_645_Series.print_oddpages: true print.printer_EPSON_WorkForce_645_Series.print_orientation: 0 print.printer_EPSON_WorkForce_645_Series.print_page_delay: 50 print.printer_EPSON_WorkForce_645_Series.print_paper_data: 1 print.printer_EPSON_WorkForce_645_Series.print_paper_height: 11.00 print.printer_EPSON_WorkForce_645_Series.print_paper_name: print.printer_EPSON_WorkForce_645_Series.print_paper_size_type: 0 print.printer_EPSON_WorkForce_645_Series.print_paper_size_unit: 0 print.printer_EPSON_WorkForce_645_Series.print_paper_width: 8.50 print.printer_EPSON_WorkForce_645_Series.print_plex_name: print.printer_EPSON_WorkForce_645_Series.print_resolution: 95261440 print.printer_EPSON_WorkForce_645_Series.print_resolution_name: print.printer_EPSON_WorkForce_645_Series.print_reversed: false print.printer_EPSON_WorkForce_645_Series.print_scaling: 1.00 print.printer_EPSON_WorkForce_645_Series.print_shrink_to_fit: true print.printer_EPSON_WorkForce_645_Series.print_to_file: false print.printer_EPSON_WorkForce_645_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_WorkForce_645_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_WorkForce_645_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_WorkForce_645_Series.print_unwriteable_margin_top: 0 Graphics Adapter Description: NVIDIA GeForce GT 520 Vendor ID: 0x10de Device ID: 0x1040 Adapter RAM: 1024 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 9.18.13.4052 Driver Date: 7-2-2014 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 11 AzureCanvasBackend: direct2d 1.1 AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d 1.1 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSS Util 3.19.2 3.19.2 NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC Thanks in advance!

Modified by LMTXPRSS

Chosen solution

Sometimes when an update is performed, the firewall prevents the "new" program from in- and out-calls. You might need to set up an exception in Avast. Also it could relate to TB 38.1.0 removing support for TLS keys of 512bits. see https://weakdh.org/


Are they set to run before or after junk?

Read this answer in context 👍 0

All Replies (4)

LMTXPRSS
LMTXPRSS Question owner

Screenshot is a PDF and wouldn't upload... Here is the dropbox link https://www.dropbox.com/s/ssz8i0109l70f8r/Error%20console.pdf?dl=0

LMTXPRSS
LMTXPRSS Question owner

I was able to access my account by disabling my Avast and reverting to 38.0.1 Not sure which one or a combo of both but all of inbox is back.

I only have this issue now... my mail in the IMAP account shows as being read when it has not been, and the filters don't always work automatically in that account. They work fine when run manually though Thanks

Gnospen
Gnospen

Chosen Solution

Sometimes when an update is performed, the firewall prevents the "new" program from in- and out-calls. You might need to set up an exception in Avast. Also it could relate to TB 38.1.0 removing support for TLS keys of 512bits. see https://weakdh.org/


Are they set to run before or after junk?

LMTXPRSS
LMTXPRSS Question owner

The filters are run before Junk.

Gnospen said

Sometimes when an update is performed, the firewall prevents the "new" program from in- and out-calls. You might need to set up an exception in Avast. Also it could relate to TB 38.1.0 removing support for TLS keys of 512bits. see https://weakdh.org/ Are they set to run before or after junk?