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Edit tab nonfunctional

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All fields on the Edit Tab are greyed out except the last two.

All I want to do is to copy a .jpg into a comment that I post to a webpage article.

1. If I open the JPEG in windows and select copy it's put on the clipboard but Firefox can't see it to paste. 2. If I use Firefox file open and copy it still cannot see it to paste. 3. If I put Firefox into Safe Mode it still won't work.

I'm running Firefox 39.0 and Windows 8.1.

I've run out of ideas. Can you help?

Thanks

All Replies (2)

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Currently searching for a resolution for this case Will be back shortly

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What is the website where you have this problem?

When you say you used Firefox File Open, you opened the image in a tab and tried right-click > Copy Image?

Meanwhile, here are some general suggestions.


When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?


Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?