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Comments are not loading in Firefox

  • 2 replies
  • 3 have this problem
  • 79 views
  • Last reply by ErwinPruim

ErwinPruim
ErwinPruim
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Dear reader,

For some time (six months?) I have an issue with Youtube & loading the comments. Firefox is working great, also Youtbe. Except: the comments will not load! I see a never ending waiting icon with 'loading'. I've looked on the Internet and various fora, but found no solution so far. I cleaned up the history, deleted the cookies, etc. But unfortunately those steps didn't help. I have Firefox 39.0. Can anyone help me? Thanks in advance!

regards, Erwin

Dear reader, For some time (six months?) I have an issue with Youtube & loading the comments. Firefox is working great, also Youtbe. Except: the comments will not load! I see a never ending waiting icon with 'loading'. I've looked on the Internet and various fora, but found no solution so far. I cleaned up the history, deleted the cookies, etc. But unfortunately those steps didn't help. I have Firefox 39.0. Can anyone help me? Thanks in advance! regards, Erwin

Chosen solution

Hello there,

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode

https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems?redirectlocale=en-US&redirectslug=Troubleshooting+extensions+and+themes

Give those steps a try and see if the issue still persists

Hope this helps!

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All Replies (2)

Machine Master
Machine Master
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Chosen Solution

Hello there,

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode

https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems?redirectlocale=en-US&redirectslug=Troubleshooting+extensions+and+themes

Give those steps a try and see if the issue still persists

Hope this helps!

ErwinPruim
ErwinPruim Question owner
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Thank you Machine Master! This suggestion was indeed THE solution. For everyone else: my problem were the extensions! Go to 'open menu', then to 'add-ons', then select 'extensions'. Try disabeling some extensions. Tada, problem solved!