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Why does Adobe Reader crash on Firefox several times a day?

Posted

I have to reinstall Adobe Reader several times a DAY on Firefox. I have sent a crash report EVERY SINGLE TIME. Why does this keep happening and why does it only happen on Firefox?

I have to reinstall Adobe Reader several times a DAY on Firefox. I have sent a crash report EVERY SINGLE TIME. Why does this keep happening and why does it only happen on Firefox?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Coupons, Inc. Coupon Printer 5.0.1.0
  • Google Update
  • MetaStream 3 Plugin r4
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0

More Information

FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Please explain with some detail how and when the crashes happen.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

This is not a cure, but will stop the crashes.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

Please explain with some detail how and when the crashes happen. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ---------------- This is not a cure, but will stop the crashes. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it
donjimmy 0 solutions 1 answers

Firefox keeps NOT responding. I am on a web page and it just stops. Than it says Firefox not responding. I have to close and start again. Sometimes it happens three or four times on the same site. I am going to delete Firefox as other people have done.

Firefox keeps NOT responding. I am on a web page and it just stops. Than it says Firefox not responding. I have to close and start again. Sometimes it happens three or four times on the same site. I am going to delete Firefox as other people have done.
cor-el
  • Top 10 Contributor
  • Moderator
17588 solutions 159105 answers

Are you sure that it is the Adobe Reader and not the Adobe Shockwave Flash plugin?

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Are you sure that it is the Adobe Reader and not the Adobe Shockwave Flash plugin? You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting *https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox