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Ad blocker not working

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I installed ad blocker but still ads are popping up..its so irritating! This started after installing windows 7 from windows 8! On win8 ad blocker was working fine!

Chosen solution

thanks for following up.

  1. please go to the firefox menu ≡ > addons > extensions & remove those two "deals" addons, since they are likely adware.
  2. also go to the windows control panel / programs and remove suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc) from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Disable or remove Add-ons Troubleshoot Firefox issues caused by malware

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All Replies (4)

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hi, this could be an issue with adware on your system as well. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Application Basics


Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.9.1-signed Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: DealNoDeal Version: 7.16 Enabled: true ID: gqxtkwlxtdqpkjxucj@rjwsicrgeby_mpfo.net

Name: DealSpAcEo Version: 1.1 Enabled: true ID: Q@1cep63.com

Graphics


Adapter Description: Intel(R) G41 Express Chipset Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x2e32 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 10-4-2012 Driver Version: 8.15.10.2869 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP (OMTC) Subsys ID: 00000000 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.newtab.url: chrome://quick_start/content/index.html browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 browser.tabs.closeWindowWithLastTab: false browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 font.internaluseonly.changed: false media.gmp-eme-adobe.lastUpdate: 1434964025 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1434964030 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1436413918 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1436413921 places.history.expiration.transient_current_max_pages: 52757 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true security.cert_pinning.enforcement_level: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1435052346

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features


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Chosen Solution

thanks for following up.

  1. please go to the firefox menu ≡ > addons > extensions & remove those two "deals" addons, since they are likely adware.
  2. also go to the windows control panel / programs and remove suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc) from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Disable or remove Add-ons Troubleshoot Firefox issues caused by malware

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cool Thanks man! Helped out!!!