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When trying to download, I get the message "An error occurred while loading the archive" What can I do to fix this?

Posted

Anything I download I get the message "An error occurred while loading the archive." I get the same message on anything I try to download, for example Itunes, just anything.

Anything I download I get the message "An error occurred while loading the archive." I get the same message on anything I try to download, for example Itunes, just anything.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Application

  • Firefox 38.0
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0/Linux/en-US/

Extensions

  • Ubuntu Firefox Modifications 3.0 (ubufox@ubuntu.com)
  • Ubuntu Online Accounts 0.5 (online-accounts@lists.launchpad.net)
  • Unity Desktop Integration 3.0.2 (webapps-team@lists.launchpad.net)
  • Unity Websites integration 2014.07.01.beta ({2e1445b0-2682-11e1-bfc2-0800200c9a66})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: nouveau -- Gallium 0.4 on NV92
  • adapterDeviceID: Gallium 0.4 on NV92
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: nouveau
  • driverDate:
  • driverVersion: 3.0 Mesa 10.5.2
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: nouveau -- Gallium 0.4 on NV92
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

This means there is something going on with the selected downloads folder. *What to do if you can't download or save files

Please update to the most recent version of Firefox:

This means there is something going on with the selected downloads folder. *[[What to do if you can't download or save files]] Please update to the most recent version of Firefox: *[[Update Firefox to the latest version]]
cor-el
  • Top 10 Contributor
  • Moderator
17531 solutions 158526 answers

Try this:

It is possible that security (anti-virus) software is causing problems with downloading files by Firefox or installing Firefox. Try to disable scanning files in real-time in security (anti-virus) software temporarily to see if that makes a difference.

Try this: *Download the Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/ *Start the installation with a double-click on the desktop icon It is possible that security (anti-virus) software is causing problems with downloading files by Firefox or installing Firefox. Try to disable scanning files in real-time in security (anti-virus) software temporarily to see if that makes a difference.