Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When trying to download, I get the message "An error occurred while loading the archive" What can I do to fix this?

  • 2 replies
  • 1 has this problem
  • 33 views
  • Last reply by cor-el

more options

Anything I download I get the message "An error occurred while loading the archive." I get the same message on anything I try to download, for example Itunes, just anything.

Anything I download I get the message "An error occurred while loading the archive." I get the same message on anything I try to download, for example Itunes, just anything.

All Replies (2)

more options

This means there is something going on with the selected downloads folder. *What to do if you can't download or save files

Please update to the most recent version of Firefox:

more options

Try this:

It is possible that security (anti-virus) software is causing problems with downloading files by Firefox or installing Firefox. Try to disable scanning files in real-time in security (anti-virus) software temporarily to see if that makes a difference.