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Why is thunderbird 38 frequently not responding

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  • Last reply by Wayne Mery

TwoLeftFeet
TwoLeftFeet
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I have had TB 38.0.1 frequently "not responding" error message popping up. I've read through many threads and sites and tried several fixes, but the problem still persists. Also, I've had the same issue with Firefox 39.0. Does anyone have a tried & true solution?

I have had TB 38.0.1 frequently "not responding" error message popping up. I've read through many threads and sites and tried several fixes, but the problem still persists. Also, I've had the same issue with Firefox 39.0. Does anyone have a tried & true solution?

All Replies (2)

Wayne Mery
Wayne Mery
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Start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

If it does not go away, Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Does problem go away?

Please post to let us know.

Wayne Mery
Wayne Mery
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Same question asked in https://support.mozilla.org/en-US/questions/1093727 so I'm closing this topic