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Can you get ask.com off my firefox. I have tried ti follow instructions and can't do it

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  • Last reply by jscher2000

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getting rid of ask.com is not a task I can handle on my own. I've tried. don't have printer or other computers available. I was naively hoping that Mozilla or Firefox could do it for me. Following a long list of complex instructions again will not work for just me and my laptop on our own, so I'm afraid other users can't help!  :-(

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I have had to go into and uninstall several times final went to my help support with HP and they ran and solved problem. My firefox was being hijacked by adds the home page came on and a second later i would go to and add page. Finally found that the search engine had changed to yahoo. I think that when I downloaded UPS that allowed the search engine to change. My advise after every download check your browser default.

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probably you install something, as a result the ask.com is showed. Please check program and feature section is there any ask.com.

Please check this http://malwaretips.com/blogs/ask-shopping-toolbar-removal/ and this http://www.pcmag.com/article2/0,2817,2421873,00.asp

By the way you keeping backup you can uninstall the firefox and download and install the latest one.

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I hav done this several times and still get Ask.com it getting very tiresome. I will try to uninstall and reinstall firefox, but think this is something firefox needs to look at

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You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


It’s very sad, but many of the software down-loaders / installers will trick you into installing not only their program, but other programs as well. You have heard of the fine print in shady contracts, right? Well, some installers you need to look at the itsy bitsy teeny weeny fine print. You are thinking you are giving the installer permission to install the program you want by using the recommended option. But if you use the Manual Option Instead, you discover all kinds of stuff that you do not even know what it is or what it does. From now on, everyone needs to Use The Manual Option to put a stop to this.

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Hi rkbrown, uninstalling and reinstalling Firefox probably won't help because the uninstaller normally preserves all your settings.

Here's my suggested procedure for tracking down and cleaning up unwanted add-ons. I know it seems long, but it's not that bad.

(A) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(B) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional, none come with Firefox.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

If you have some additional time:

(C) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Success?

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Chosen Solution

I have had to go into and uninstall several times final went to my help support with HP and they ran and solved problem. My firefox was being hijacked by adds the home page came on and a second later i would go to and add page. Finally found that the search engine had changed to yahoo. I think that when I downloaded UPS that allowed the search engine to change. My advise after every download check your browser default.

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I have apple so all the HP answers do not help. All I did was update firefox and I got this ask thing

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Hi mbasile, we encourage you to start a new question if an existing thread does not help you. That way we can address the difference between Windows and Mac on where to check for bad add-ons, etc. And we won't be spamming the original poster with updates that are irrelevant to their situation.

You can start a new question at the following link. Scroll down past the suggestions to continue submitting your question: https://support.mozilla.org/questions/new/desktop/fix-problems