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How to get Firefox to sync consistently?

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I have installed Firefox 38.0.5 on two computers, set up sync using same email and password, and defined what I want synced. Forcing sync doesn't work. Waiting days doesn't work. Logging out and back in doesn't work. How do I get sync to work so that both browsers see the same bookmarks?

I have installed Firefox 38.0.5 on two computers, set up sync using same email and password, and defined what I want synced. Forcing sync doesn't work. Waiting days doesn't work. Logging out and back in doesn't work. How do I get sync to work so that both browsers see the same bookmarks?

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • 5.1.40416.0
  • Vidyo Web Plugin

Application

  • Firefox 38.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.5/WINNT/en-US/

Extensions

  • GoodApp 2.1 ({2a26ebf1-72d8-4964-9995-ec90896e049e})
  • Zotero 4.0.26.4 (zotero@chnm.gmu.edu)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: RDPDD Chained DD
  • adapterDescription2: AMD RADEON HD 6350
  • adapterDeviceID: 0x0000
  • adapterDeviceID2: 0x68f9
  • adapterDrivers: RDPDD
  • adapterDrivers2: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterRAM: Unknown
  • adapterRAM2: 512
  • adapterSubsysID: 00000000
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x0000
  • adapterVendorID2: 0x1002
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17292
  • driverDate:
  • driverDate2: 11-10-2010
  • driverVersion:
  • driverVersion2: 8.800.0.0
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11 WARP

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hi jimvano7, Please first make sure that bookmarks are selected on the sync settings.

Second please turn on the sync logs for further troubleshooting:

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.

Hi jimvano7, Please first make sure that bookmarks are selected on the sync settings. Second please turn on the sync logs for further troubleshooting: * How do I turn on sync logs: # Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks # Restart Firefox and look at: about:sync-log # Logs and error messages will be located here Please also use pastebin.mozilla.org for sharring any errors that relate to this issue. Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17482 solutions 157978 answers

Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref to false after you have finished testing Sync or you will end up with a lot of unnecessary log files once the issue is resolved.


You can check for problems with the places.sqlite database file in the Firefox profile folder.

If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.

Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref to false after you have finished testing Sync or you will end up with a lot of unnecessary log files once the issue is resolved. ---- You can check for problems with the <b>places.sqlite</b> database file in the Firefox profile folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.

Question owner

Error in log from one of the computers is shown here: Postbin

I also see that at least one of the computers is syncing correctly. Thanks guigs2.

Error in log from one of the computers is shown here: [https://pastebin.mozilla.org/8837866 Postbin] I also see that at least one of the computers is syncing correctly. Thanks guigs2.
John99 971 solutions 13138 answers

It may have been better to use a one month period on pastebin. Paste bin included

1435283117078 Hawk WARN hawk request error: [Exception... "<no message>" nsresult: "0x805a1ff3 (<unknown>)"....

1435283117079   Sync.RESTResponse  DEBUG     Caught exception fetching HTTP status code:[Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]"  nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)"  location: "JS frame :: resource://services-common/rest.js :: RESTResponse.prototype.status :: line 643"  data: no] Stack trace: RESTResponse.prototype.status()@resource://services-common/rest.js:643 < _onComplete()@resource://services-common/hawkclient.js:215 < onComplete()@resource://services-common/hawkclient.js:272 < onStopRequest()@resource://services-common/rest.js:467 < waitForSyncCallback()@resource://services-common ...

I will leave it to guigs2 or cor-el to comment as I do not understand the logs, but thought the details above could be relevant.

It may have been better to use a one month period on pastebin. Paste bin included 1435283117078 Hawk WARN hawk request error: [Exception... "<no message>" nsresult: "0x805a1ff3 (<unknown>)".... 1435283117079 Sync.RESTResponse DEBUG Caught exception fetching HTTP status code:[Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: RESTResponse.prototype.status :: line 643" data: no] Stack trace: RESTResponse.prototype.status()@resource://services-common/rest.js:643 < _onComplete()@resource://services-common/hawkclient.js:215 < onComplete()@resource://services-common/hawkclient.js:272 < onStopRequest()@resource://services-common/rest.js:467 < waitForSyncCallback()@resource://services-common ... I will leave it to ''guigs2'' or ''cor-el'' to comment as I do not understand the logs, but thought the details above could be relevant.
guigs 1072 solutions 11697 answers

Something is blocking a response from the sync servers it seems. Try to remove the account by selecting "Disconnect", restarting Firefox and signing in again at https://accounts.firefox.com.

Something is blocking a response from the sync servers it seems. Try to remove the account by selecting "Disconnect", restarting Firefox and signing in again at https://accounts.firefox.com.

Question owner

I disconnected, restarted, and signed in via accounts as guigs2 suggested. When I went to sync it acted like i wasn't signed in so signed in through sync.

Logs show that sync is working occasionally.

Most recent error is here

I disconnected, restarted, and signed in via accounts as ''guigs2'' suggested. When I went to sync it acted like i wasn't signed in so signed in through sync. Logs show that sync is working occasionally. Most recent error is [https://pastebin.mozilla.org/8837999 here]
guigs 1072 solutions 11697 answers

https://bugzilla.mozilla.org/show_bug.cgi?id=1152116 is when the form is null however: 1435581688805 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null

I am pretty sure we need to file a new bug for this. I filed one just in case.

If they ask for any steps to reproduce this or computer specific questions, I am guessing that this is where we can continue.

Just to be sure, from the same computer if you create a new profile

and create a new account, does this also happen? And when it does try to delete the signedInUser.json in the profile folder and sign in again.

https://bugzilla.mozilla.org/show_bug.cgi?id=1152116 is when the form is null however: 1435581688805 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null I am pretty sure we need to file a new bug for this. I filed one just in case. *[https://bugzilla.mozilla.org/show_bug.cgi?id=1179469] If they ask for any steps to reproduce this or computer specific questions, I am guessing that this is where we can continue. Just to be sure, from the same computer if you create a new profile *[[Use the Profile Manager to create and remove Firefox profiles]] and create a new account, does this also happen? And when it does try to delete the signedInUser.json in the profile folder and sign in again.

Question owner

I created a new account and connected sync on all of the computers via that account. So far no errors.

I am going to delete the other profile and try it again to see how that goes.

I created a new account and connected sync on all of the computers via that account. So far no errors. I am going to delete the other profile and try it again to see how that goes.
guigs 1072 solutions 11697 answers

HI jimvano7 , Happy to hear this.

HI jimvano7 , Happy to hear this.