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Flash is crashing Firefox

Posted

FF was acting normally all day, including YouTube. I viewed some instructional videos, and they played fine. Then in the evening, I went to YouTube, and FF started crashing constantly. Sometimes a video would play for a few seconds before crashing, other times FF would crash as soon as I clicked on something. I changed absolutely nothing, no settings, nothing since when it was working fine earlier in the day. Sometimes it crashes even when I'm not playing any video. I assume that some video on the site I'm on probably started automatically (ads).

I've been looking through tons of questions, threads, etc. The only thing I can find is that it's probably related to Flash. I've uninstalled it (v17), reinstalled v18, hardware acceleration is off, Windows updated, etc. I can't find anything else to try.

Below are the crash reports. There's only four because usually when FF crashes I usually don't take the time to submit the report, so these are all from today:

bp-21329c08-0ba9-4ded-b9bf-bb19e2150612 bp-1dd0fd8d-d04b-48d8-8d17-3c1a32150612 bp-141d79d4-8e59-4d81-96e0-3dd252150612 bp-c7dc4c7f-c7eb-46a9-87a7-e8b222150612

One of the crash reports noted this: Related Bugs

723133 VERIFIED FIXED Crash Report [@ PluginWndProcInternal ] stack overflow from infinite recursion

But I can't figure out what to do to fix it. Any ideas?

FF was acting normally all day, including YouTube. I viewed some instructional videos, and they played fine. Then in the evening, I went to YouTube, and FF started crashing constantly. Sometimes a video would play for a few seconds before crashing, other times FF would crash as soon as I clicked on something. I changed absolutely nothing, no settings, nothing since when it was working fine earlier in the day. Sometimes it crashes even when I'm not playing any video. I assume that some video on the site I'm on probably started automatically (ads). I've been looking through tons of questions, threads, etc. The only thing I can find is that it's probably related to Flash. I've uninstalled it (v17), reinstalled v18, hardware acceleration is off, Windows updated, etc. I can't find anything else to try. Below are the crash reports. There's only four because usually when FF crashes I usually don't take the time to submit the report, so these are all from today: bp-21329c08-0ba9-4ded-b9bf-bb19e2150612 bp-1dd0fd8d-d04b-48d8-8d17-3c1a32150612 bp-141d79d4-8e59-4d81-96e0-3dd252150612 bp-c7dc4c7f-c7eb-46a9-87a7-e8b222150612 One of the crash reports noted this: Related Bugs 723133 VERIFIED FIXED Crash Report [@ PluginWndProcInternal ] stack overflow from infinite recursion But I can't figure out what to do to fix it. Any ideas?

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

Question owner

Sorry for the delay. I've been messing with this problem for so long, I needed to actually work for awhile. The above so-called Chosen Solution didn't work. It was fine that evening, but started crashing again the next day.

Currently, the only way I can keep FF from crashing is to disable Shockwave Flash. Which is unacceptable, as I have a business to run. The latest update of Webroot includes a password manager, and Googling told me that this manager can conflict with LP, so I removed it. Currently LP is not installed.

I activated Flash again, and FF crashed almost immediately. No videos were playing. In fact, I went to checkmark an email so I could delete it, and FF crashed. When I brought FF back up again, I noticed that Flash had disabled itself. bp-39d158cc-c2ed-409b-857a-7c0672150621

I enabled Flash again, then went to YT. As soon as I clicked on a video, FF crashed. bp-b257b226-042e-4670-8482-30d422150621

Since LP is not part of the equation at this point, and FF runs fine with Webroot installed and Flash disabled, I'm concluding that Flash is the problem. Can anyone tell me what the latest crash reports say?

Sorry for the delay. I've been messing with this problem for so long, I needed to actually work for awhile. The above so-called Chosen Solution didn't work. It was fine that evening, but started crashing again the next day. Currently, the only way I can keep FF from crashing is to disable Shockwave Flash. Which is unacceptable, as I have a business to run. The latest update of Webroot includes a password manager, and Googling told me that this manager can conflict with LP, so I removed it. Currently LP is not installed. I activated Flash again, and FF crashed almost immediately. No videos were playing. In fact, I went to checkmark an email so I could delete it, and FF crashed. When I brought FF back up again, I noticed that Flash had disabled itself. bp-39d158cc-c2ed-409b-857a-7c0672150621 I enabled Flash again, then went to YT. As soon as I clicked on a video, FF crashed. bp-b257b226-042e-4670-8482-30d422150621 Since LP is not part of the equation at this point, and FF runs fine with Webroot installed and Flash disabled, I'm concluding that Flash is the problem. Can anyone tell me what the latest crash reports say?
FredMcD
  • Top 10 Contributor
4225 solutions 58977 answers

This is Not a cure, but it will let you load the web pages,

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


Signature GlobalFindAtomW

WRusr.dll = Webroot SecureAnywhere

igdumdx32.dll = Intel Graphics Accelerator Drivers for Windows


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Check Webroot for updates. After doing the above, if there is still a problem, disable Webroot.

BTW, have you update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

This is Not a cure, but it will let you load the web pages, '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it ------------------------------- Signature GlobalFindAtomW WRusr.dll = Webroot SecureAnywhere igdumdx32.dll = Intel Graphics Accelerator Drivers for Windows -------------------------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' --------------------------- Check Webroot for updates. After doing the above, if there is still a problem, disable Webroot. BTW, have you update your Flash Player '''Version 18.0.0.160<br>https://www.adobe.com/products/flashplayer/distribution3.html'''
jscher2000
  • Top 10 Contributor
8637 solutions 70651 answers

These new crashes (signature "GlobalFindAtomW") are very similar to the previous crashes (signature "_SEH_prolog4").

Did you want to try the Flash ESR version? https://support.mozilla.org/questions/1066740?page=1#answer-741106

These new crashes (signature "GlobalFindAtomW") are very similar to the previous crashes (signature "_SEH_prolog4"). Did you want to try the Flash ESR version? https://support.mozilla.org/questions/1066740?page=1#answer-741106