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Adobe crashing on left click in Farmville only

  • 5 replies
  • 2 have this problem
  • 44 views
  • Last reply by John99

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using windows 7 have uninstalled and reinstalled flash and firefox and still every time i left click on farmville adobe immediately crashes - i have a crash report and the first module in the crashing thread is ntdll.dll - if this file is the cause i am not sure what the next step is because i ran the Sfc and this file was not one that was listed as unrepairable

All Replies (5)

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checked both and both were configured correctly so i still am having the same crashing occurring

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By configured properly, you updated to Flash 18 and you made sure you have the most recent graphics driver? Can you go to about:support in your URL bar and copy and paste that data here?

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not sure how easy this will be to read

Application Basics


Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/2 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-1d49a951-7d56-4291-be8e-a122b2150611 Submitted: 19 hours ago

Report ID: bp-a80ba578-083c-4dba-b996-6e59e2150610 Submitted: 2 days ago

All Crash Reports

Extensions


Graphics


Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0046 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) Driver Date: 1-30-2013 Driver Version: 8.15.10.2993 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC) Subsys ID: 04471028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057 (#1) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057 (#2) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057 (#3) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 389120 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct3d.last_used_feature_level_idx: 1 keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=937811&p= media.gmp-eme-adobe.lastUpdate: 1433272897 media.gmp-eme-adobe.version: 10 media.gmp-gmpopenh264.lastUpdate: 1431911331 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1433987591 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1433988008 places.history.enabled: false places.history.expiration.transient_current_max_pages: 102097 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np32dsw: 0 plugin.state.npdeployjava: 0 print.printer_Send_To_OneNote_2010.print_bgcolor: false print.printer_Send_To_OneNote_2010.print_bgimages: false print.printer_Send_To_OneNote_2010.print_colorspace: print.printer_Send_To_OneNote_2010.print_command: print.printer_Send_To_OneNote_2010.print_downloadfonts: false print.printer_Send_To_OneNote_2010.print_duplex: 1515870810 print.printer_Send_To_OneNote_2010.print_edge_bottom: 0 print.printer_Send_To_OneNote_2010.print_edge_left: 0 print.printer_Send_To_OneNote_2010.print_edge_right: 0 print.printer_Send_To_OneNote_2010.print_edge_top: 0 print.printer_Send_To_OneNote_2010.print_evenpages: true print.printer_Send_To_OneNote_2010.print_footercenter: print.printer_Send_To_OneNote_2010.print_footerleft: &PT print.printer_Send_To_OneNote_2010.print_footerright: &D print.printer_Send_To_OneNote_2010.print_headercenter: print.printer_Send_To_OneNote_2010.print_headerleft: &T print.printer_Send_To_OneNote_2010.print_headerright: &U print.printer_Send_To_OneNote_2010.print_in_color: true print.printer_Send_To_OneNote_2010.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2010.print_margin_left: 0.5 print.printer_Send_To_OneNote_2010.print_margin_right: 0.5 print.printer_Send_To_OneNote_2010.print_margin_top: 0.5 print.printer_Send_To_OneNote_2010.print_oddpages: true print.printer_Send_To_OneNote_2010.print_orientation: 0 print.printer_Send_To_OneNote_2010.print_page_delay: 50 print.printer_Send_To_OneNote_2010.print_paper_data: 1 print.printer_Send_To_OneNote_2010.print_paper_height: 11.00 print.printer_Send_To_OneNote_2010.print_paper_name: print.printer_Send_To_OneNote_2010.print_paper_size_type: 0 print.printer_Send_To_OneNote_2010.print_paper_size_unit: 0 print.printer_Send_To_OneNote_2010.print_paper_width: 8.50 print.printer_Send_To_OneNote_2010.print_plex_name: print.printer_Send_To_OneNote_2010.print_resolution: 1515870810 print.printer_Send_To_OneNote_2010.print_resolution_name: print.printer_Send_To_OneNote_2010.print_reversed: false print.printer_Send_To_OneNote_2010.print_scaling: 1.00 print.printer_Send_To_OneNote_2010.print_shrink_to_fit: true print.printer_Send_To_OneNote_2010.print_to_file: false print.printer_Send_To_OneNote_2010.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2010.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2010.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2010.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.clearOnShutdown.offlineApps: true privacy.clearOnShutdown.sessions: false privacy.cpd.cookies: false privacy.cpd.downloads: false privacy.cpd.history: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1430323115

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: true Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features


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I will close this as no one followed up, but you asked again and continued with /questions/1067107