X
Tap here to go to the mobile version of the site.

Support Forum

"A plug-in is needed to display this content"

Posted

I'm trying to access the cryptic crossword on "theglobeandmail.com," and get the "A plug-in is needed to display this content" message. I have Flash, so what else is the site calling for?

I'm trying to access the cryptic crossword on "theglobeandmail.com," and get the "A plug-in is needed to display this content" message. I have Flash, so what else is the site calling for?

Additional System Details

Installed Plug-ins

  • Exent® AOD Gecko Plugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Nitro PDF plugin for Firefox and Chrome
  • Shockwave Flash 17.0 r0

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add Bookmark Here ² 31.0.20150313 (abhere2@moztw.org)
  • Brief 2.0 (brief@mozdev.org)
  • Ciuvo Price Comparison 1.4.42 (extension@ciuvo.com)
  • Crossword Puzzles Online 1.2.0.2 (jid0-dNsN7pJd5Z319VOiXD2pKInFKew@jetpack)
  • Dr.Web Anti-Virus Link Checker 3.4 ({6614d11d-d21d-b211-ae23-815234e1ebb5})
  • DuckDuckGo Plus 0.4.6 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • HTTPS-Everywhere 5.0.4 (https-everywhere@eff.org)
  • LastPass 3.1.95 (support@lastpass.com)
  • NoScript 2.6.9.25 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • On-line Free Games 2.1 (jid0-K2H5SpmvThCWfhLNYTEPk7fcmvM@jetpack)
  • Online Games 2.8 (jid0-RJnyEjyiGjzbBui2er5zHZhzPSE@jetpack)
  • Private Tab 0.1.7.5 (privateTab@infocatcher)
  • StumbleUpon 4.19 ({AE93811A-5C9A-4d34-8462-F7B864FC4696})
  • Sudoku Variations Online 2.2 (jid0-sOstaiVtYKdBSQJk1Gc375ev9Xk@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Weather Forecast 0.1.8 (jid1-aqwHRwQpv3JUMs@jetpack)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • YouTube Flash Video Player 37.0 ({f3bd3dd2-2888-44c5-91a2-2caeb33fb898})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0156
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 397717aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 9-30-2014
  • driverDate2:
  • driverVersion: 10.18.10.3958
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Microrobot 29 solutions 278 answers

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Helpful Reply

Here's the screenshot.

Here's the screenshot.
Microrobot 29 solutions 278 answers

Try disabling NoScript. It blocks a lot of things!

Try disabling NoScript. It blocks a lot of things!
cor-el
  • Top 10 Contributor
  • Moderator
17539 solutions 158587 answers

That is about the Java plugin.

The Java plugin doesn't show in the System Details list as installed. You can check the "Firefox/Tools > Add-ons > Plugins" page to see if you have the Java plugin.

You can find the latest 32 bit Java version for Firefox on the Oracle website.

See Java Platform > Java SE 8u45 (JRE Download;32 bit for Windows)

That is about the Java plugin. The Java plugin doesn't show in the System Details list as installed. You can check the "Firefox/Tools > Add-ons > Plugins" page to see if you have the Java plugin. You can find the latest 32 bit Java version for Firefox on the Oracle website. See Java Platform > Java SE 8u45 (JRE Download;32 bit for Windows) *http://www.oracle.com/technetwork/java/javase/downloads/index.html *https://support.mozilla.org/kb/Using+the+Java+plugin+with+Firefox *http://kb.mozillazine.org/Java

Question owner

microrobot, I've already tried that; it doesn't help. cor-el, I installed the java plug in, but I still get an error"Your security settings have blocked an untrusted application from running." Here's a screenshot of the details.

microrobot, I've already tried that; it doesn't help. cor-el, I installed the java plug in, but I still get an error"Your security settings have blocked an untrusted application from running." Here's a screenshot of the details.
tjohnson 29 solutions 127 answers

When I tried running the Java applet on that webpage, I got a similar error (screenshot attached). Clicking on the More Information link took me to a help article on Java's website: How do I control when an untrusted applet or application runs in my web browser?

If you are sure that you want to run this Java applet, I would recommend that you follow the instructions listed in that article to add theglobeandmail.com to your list of exception sites. However, please exercise caution, as this could be a potential security vulnerability.

When I tried running the Java applet on that webpage, I got a similar error (screenshot attached). Clicking on the More Information link took me to a help article on Java's website: [http://java.com/en/download/help/jcp_security.xml How do I control when an untrusted applet or application runs in my web browser?] If you are sure that you want to run this Java applet, I would recommend that you follow the instructions listed in that article to add theglobeandmail.com to your list of exception sites. However, please exercise caution, as this could be a potential security vulnerability.

Modified by tjohnson

Question owner

tjohnson, I've tried every permutation of the website name I can think of (http: and https, the exact page and just the website, a slash at the end and no slash at the end) but I 'still get the same error message. What am I missing?

tjohnson, I've tried every permutation of the website name I can think of (http: and https, the exact page and just the website, a slash at the end and no slash at the end) but I '''still'' get the same error message. What am I missing?
tjohnson 29 solutions 127 answers

crogerblair1 said

tjohnson, I've tried every permutation of the website name I can think of (http: and https, the exact page and just the website, a slash at the end and no slash at the end) but I 'still get the same error message. What am I missing?

Did you restart Firefox after changing the setting? If that doesn't help, you could also try restarting your computer, which I wouldn't think should be necessary but sometimes it helps. Other than that, I really don't have any suggestions, so if you still have the problem, hopefully someone else will be able to provide some ideas.

''crogerblair1 [[#answer-732956|said]]'' <blockquote> tjohnson, I've tried every permutation of the website name I can think of (http: and https, the exact page and just the website, a slash at the end and no slash at the end) but I '''still'' get the same error message. What am I missing? </blockquote> Did you restart Firefox after changing the setting? If that doesn't help, you could also try restarting your computer, which I wouldn't think should be necessary but sometimes it helps. Other than that, I really don't have any suggestions, so if you still have the problem, hopefully someone else will be able to provide some ideas.
cor-el
  • Top 10 Contributor
  • Moderator
17539 solutions 158587 answers

See also:

If you visit a website regularly then a possible workaround is to add the URL to the Java Exceptions Site List, see:

See also: *http://kb.mozillazine.org/Java#Java_security_prompts If you visit a website regularly then a possible workaround is to add the URL to the Java Exceptions Site List, see: *"Why are Java applications blocked by your security settings?":<br>http://www.java.com/en/download/help/java_blocked.xml *"How can I configure the Exception Site List?":<br>http://www.java.com/en/download/faq/exception_sitelist.xml

Question owner

cor-el, how do I find the directory in theglobeandmail.com where the java applet resides?

cor-el, how do I find the directory in theglobeandmail.com where the java applet resides?
tjohnson 29 solutions 127 answers

crogerblair1 said

cor-el, how do I find the directory in theglobeandmail.com where the java applet resides?

By viewing the HTML source of the page, I found that the applet is named "ccjava.jar" and resides in http://www.theglobeandmail.com/template/widgets/crossword/view

''crogerblair1 [[#answer-733139|said]]'' <blockquote> cor-el, how do I find the directory in theglobeandmail.com where the java applet resides? </blockquote> By viewing the HTML source of the page, I found that the applet is named "ccjava.jar" and resides in http://www.theglobeandmail.com/template/widgets/crossword/view

Modified by tjohnson