X
Tap here to go to the mobile version of the site.

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

How can I stop getting the "file is safe" message when I start Firefox?

Posted

locking as a duplicate of https://support.mozilla.org/en-US/questions/1063676


I recently downloaded a program called evernote. Since then, I am getting the popup notice that evernote.exe is safe each time I start firefox. I appreciated getting it the first time to be sure it was safe (it seems to be a Norton warning), but now I get it every time. Is there a way to turn that off?

Thanks! TN

''locking as a duplicate of https://support.mozilla.org/en-US/questions/1063676'' I recently downloaded a program called evernote. Since then, I am getting the popup notice that evernote.exe is safe each time I start firefox. I appreciated getting it the first time to be sure it was safe (it seems to be a Norton warning), but now I get it every time. Is there a way to turn that off? Thanks! TN

Modified by the-edmeister

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.7.20033
  • Coupons, Inc. Coupon Printer 5.0.1.0
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • MSN® Toolbar
  • Nitro PDF Plug-in for Firefox and Chrome
  • Shockwave Flash 17.0 r0
  • 5.1.31211.0
  • NPWLPG

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • Evernote Web Clipper 6.0.15 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • MSN Toolbar 4.0 (msntoolbar@msn.com) (Inactive)
  • Norton Toolbar 2015.2.1.13 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Search Helper Extension 1.0 ({27182e60-b5f3-411c-b545-b44205977502}) (Inactive)
  • Symantec VIP Access Add-On 2.0.5.0 (VIP3X@verisign.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 21fa17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.18834
  • driverDate: 8-21-2012
  • driverDate2:
  • driverVersion: 9.17.10.2843
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Sorry for the double message - didn't look like the first one posted!

Sorry for the double message - didn't look like the first one posted!