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Bad news first: This tab has crashed

Posted

Since FF 38, I'm getting this popup-message, but unfortunately, none of my tabs are closed or crashed.

It also showing this window, even I don't have tabs open (eg. on the new about:blank page). Thou this message pop up almost every time when I'm opening a new page.

Please tell me how to deactivate this incorrect message! It is really annoying!

Since FF 38, I'm getting this popup-message, but unfortunately, none of my tabs are closed or crashed. It also showing this window, even I don't have tabs open (eg. on the new about:blank page). Thou this message pop up almost every time when I'm opening a new page. Please tell me how to deactivate this incorrect message! It is really annoying!

Chosen solution

Well, my computer is not infected.

I uninstalled Firefox and deleted every folder from mozilla.

Using mozbackup just with add-ons and bookmarks after reinstalled Firefox, used to help me to get this fixed.

Fortunately, it helped to fix this tab-crash-issue and kinda boost my Firefox.

I only upgraded Firefox continuously since a couple of years, btw. This might be the cause.

Many thanks to the moderator cor-el, who tried to help me out very quickly with this problem.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.7.20033
  • DivX Web Player version 3.0.0.155
  • DivX VOD Helper Plug-in
  • Google Update
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • 5.1.40416.0
  • VLC media player Web Plugin

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Blur (Formerly DoNotTrackMe) 4.5.1334 (donottrackplus@abine.com)
  • Clear Console 1.11 (clearConsole@penzil.com)
  • Greasefire 1.0.8.1-signed (greasefire@skrul.com)
  • Greasemonkey 3.1 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Gutscheinsammler.de 2.0.3 (alarm@gutscheinsammler.de)
  • Modify Headers 0.7.1.1 ({b749fc7c-e949-447f-926c-3f4eed6accfe})
  • MyKey Interface 3.3.2.127 ({FACC66B7-E49F-49ed-997E-66A221FD956D})
  • NetVideoHunter 1.18 (netvideohunter@netvideohunter.com)
  • ProxTube 2.0.2 ({2541D29A-DB9E-4c1e-949A-31EFB4AEF4E7})
  • Telekom YouTube Turbo 1.0.1 (info@maltegoetz.de)
  • Video DownloadHelper 5.3.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • X-notifier 3.5.8 ({37fa1426-b82d-11db-8314-0800200c9a66})
  • ADB Helper 0.7.4 (adbhelper@mozilla.org) (Inactive)
  • Citavi Picker 2014.7.23 ({8AA36F4F-6DC7-4c06-77AF-5035170634FE}) (Inactive)
  • FastestFox 5.2.1 (smarterwiki@wikiatic.com) (Inactive)
  • PDF Architect Converter For Firefox 1.0 (FFPDFArchitectConverter@pdfarchitect.com) (Inactive)
  • Stylish 2.0.2 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8}) (Inactive)
  • translator 2.0.3.1 (translator@dontfollowme.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 660 Ti
  • adapterDescription2: Intel(R) HD Graphics 4000
  • adapterDeviceID: 0x1183
  • adapterDeviceID2: 0x0162
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterRAM: 2048
  • adapterRAM2: Unknown
  • adapterSubsysID: 36623842
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 5-11-2015
  • driverDate2: 9-30-2014
  • driverVersion: 9.18.13.5286
  • driverVersion2: 10.18.10.3958
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Ti Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: Yes

Question owner

This is the screen I get

This is the screen I get
the-edmeister
  • Top 25 Contributor
  • Moderator
5425 solutions 40505 answers

What type of device is that screenshot from? Doesn't look like a desktop version of Firefox.

What type of device is that screenshot from? Doesn't look like a desktop version of Firefox.

Question owner

Of course, it is.

FF open this as a 2nd window.

I'm using w8.1 (x64) with ff 38.0.1

Of course, it is. FF open this as a 2nd window. I'm using w8.1 (x64) with ff 38.0.1
cor-el
  • Top 10 Contributor
  • Moderator
17781 solutions 160842 answers

Do you have multi-process tabs (e10s) enabled in Firefox?

You can check this prefs on the about:config page and if user set (bold) then reset the pref via the right-click context menu to the default value.

  • browser.tabs.remote.autostart
Do you have multi-process tabs (e10s) enabled in Firefox? You can check this prefs on the <b>about:config</b> page and if user set (bold) then reset the pref via the right-click context menu to the default value. *browser.tabs.remote.autostart

Question owner

No it isn't activate.

Status: default Value: false

No it isn't activate. Status: default Value: false
cor-el
  • Top 10 Contributor
  • Moderator
17781 solutions 160842 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

I'm just now in Safe mode to check it out, but this error-window still appears from firefox, thou my add-ons or hardware accelerator may not be the problem.

I'm just now in Safe mode to check it out, but this error-window still appears from firefox, thou my add-ons or hardware accelerator may not be the problem.
cor-el
  • Top 10 Contributor
  • Moderator
17781 solutions 160842 answers

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Chosen Solution

Well, my computer is not infected.

I uninstalled Firefox and deleted every folder from mozilla.

Using mozbackup just with add-ons and bookmarks after reinstalled Firefox, used to help me to get this fixed.

Fortunately, it helped to fix this tab-crash-issue and kinda boost my Firefox.

I only upgraded Firefox continuously since a couple of years, btw. This might be the cause.

Many thanks to the moderator cor-el, who tried to help me out very quickly with this problem.

Well, my computer is not infected. I uninstalled Firefox and deleted every folder from mozilla. Using mozbackup just with add-ons and bookmarks after reinstalled Firefox, used to help me to get this fixed. Fortunately, it helped to fix this tab-crash-issue and kinda boost my Firefox. I only upgraded Firefox continuously since a couple of years, btw. This might be the cause. Many thanks to the moderator cor-el, who tried to help me out very quickly with this problem.
mingusal 0 solutions 2 answers

Helpful Reply

This is some sort of malware. As noted above, it doesn't look like any sort of Firefox screen, but every time I go to a new tab, this thing pops up in a new window.

However, Windows Defender doesn't catch it, and a fully updated version of MalwareBytes didn't either. Still, it's clearly malware, and I suspect that many more people will get this in the coming days.

This is some sort of malware. As noted above, it doesn't look like any sort of Firefox screen, but every time I go to a new tab, this thing pops up in a new window. However, Windows Defender doesn't catch it, and a fully updated version of MalwareBytes didn't either. Still, it's clearly malware, and I suspect that many more people will get this in the coming days.

Helpful Reply

mingusal said

This is some sort of malware.

I don't think so. This screen popped up right after updated to the new firefox-version. And after updated, opened my browser, didn't go on any site and this screen came up without doing anything.

I didn't have this before.

But however, the clean uninstall and new install of firefox was more than helpful to me :D

''mingusal [[#answer-735244|said]]'' <blockquote> This is some sort of malware. </blockquote> I don't think so. This screen popped up right after updated to the new firefox-version. And after updated, opened my browser, didn't go on any site and this screen came up without doing anything. I didn't have this before. But however, the clean uninstall and new install of firefox was more than helpful to me :D