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All functions in FF slow to respond

Posted

Firefox v 38.0.1 is installed. I have already uninstalled, reinstalled, and done a "Refresh" so I am running no add-ons. AVG is installed on the computer, but even when disabled, the same thing happens. When I launch Firefox, the window shows up in a normal amount of time, but the default start page comes up very slowly. Clicking into the address bar registers slowly. Typing in the address bar shows up slowly. The webpage begins to load slowly, and then pops up nearly all loaded. Then the non-flash image slider loads very slowly. Clicking the X registers in a normal amount of time, but then the "Confirm Close" dialog comes up slowly. Nothing ever hangs, it's just all very slow. I can launch IE, let the blank homepage load, click into the address bar, go to Yahoo, and let it fully load in 10 seconds. The same process in FF takes 47 seconds. Both CPU and memory utilization remain very low throughout the whole process, and no proxy servers are enabled. Any thoughts?

Firefox v 38.0.1 is installed. I have already uninstalled, reinstalled, and done a "Refresh" so I am running no add-ons. AVG is installed on the computer, but even when disabled, the same thing happens. When I launch Firefox, the window shows up in a normal amount of time, but the default start page comes up very slowly. Clicking into the address bar registers slowly. Typing in the address bar shows up slowly. The webpage begins to load slowly, and then pops up nearly all loaded. Then the non-flash image slider loads very slowly. Clicking the X registers in a normal amount of time, but then the "Confirm Close" dialog comes up slowly. Nothing ever hangs, it's just all very slow. I can launch IE, let the blank homepage load, click into the address bar, go to Yahoo, and let it fully load in 10 seconds. The same process in FF takes 47 seconds. Both CPU and memory utilization remain very low throughout the whole process, and no proxy servers are enabled. Any thoughts?

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • DivX Web Player version 3.2.3.1164
  • DivX VOD Helper Plug-in
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
  • Kaseya VPN Plug-in (v6.3.0.0)
  • Command Line Plug-in for Live Connect (v1.2.0.22)
  • Command Line Plug-in for Live Connect (v6.3.0.0)
  • Desktop Thumbnail Plug-in for Live Connect (v1.2.0.22)
  • Desktop Thumbnail Plug-in for Live Connect (v6.3.0.0)
  • Event Logging Plug-in for Live Connect (v6.3.0.0)
  • Event Logging Plug-in for Live Connect (v1.2.0.22)
  • File Manager Plug-in for Live Connect (v6.3.0.0)
  • File Manager Plug-in for Live Connect (v1.2.0.22)
  • Local Users and Groups Plug-in for Live Connect (v1.2.0.22)
  • Local Users and Groups Plug-in for Live Connect (v6.3.0.0)
  • Message Protocol Plug-in for Live Connect (v1.2.0.22)
  • Message Protocol Plug-in for Live Connect (v6.3.0.0)
  • Registry Editor Plug-in for Live Connect (v6.3.0.0)
  • Registry Editor Plug-in for Live Connect (v1.2.0.22)
  • Relay Plug-in for Live Connect (v6.3.0.0)
  • Relay Plug-in for Live Connect (v1.2.0.21)
  • Task Manager Plug-in for Live Connect (v1.2.0.22)
  • Task Manager Plug-in for Live Connect (v6.3.0.0)
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • LastPass Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30214.0
  • VMware Remote Console Plug-in
  • VMware Remote Console and Client Integration Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23504 answers

hello, you are probably lacking a proper graphics driver on your system. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on... thank you

hello, you are probably lacking a proper graphics driver on your system. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on... thank you

Question owner

Below is the Troubleshooting information. Thank you for your help. Application Basics


Name: Firefox Version: 38.0.1 Build ID: 20150513174244 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: PlaySushi TextLinks Version: 1.2.1 Enabled: false ID: textlinks@playsushi.com

Graphics


Adapter Description: Standard VGA Graphics Adapter Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Device ID: 0x0412 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.1.7601.18245) Driver Date: 6-21-2006 Driver Version: 6.1.7600.16385 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP (OMTC) Subsys ID: 05a51028 Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150513174244 browser.startup.homepage_override.buildID: 20150513174244 browser.startup.homepage_override.mstone: 38.0.1 extensions.lastAppVersion: 38.0.1 media.gmp-eme-adobe.lastUpdate: 1432176495 media.gmp-eme-adobe.version: 9 media.gmp-gmpopenh264.lastUpdate: 1432176496 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150513174244 media.gmp-manager.lastCheck: 1432176492 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1432177456 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1432177456

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features


Below is the Troubleshooting information. Thank you for your help. Application Basics ------------------ Name: Firefox Version: 38.0.1 Build ID: 20150513174244 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: PlaySushi TextLinks Version: 1.2.1 Enabled: false ID: textlinks@playsushi.com Graphics -------- Adapter Description: Standard VGA Graphics Adapter Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Device ID: 0x0412 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.1.7601.18245) Driver Date: 6-21-2006 Driver Version: 6.1.7600.16385 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP (OMTC) Subsys ID: 05a51028 Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150513174244 browser.startup.homepage_override.buildID: 20150513174244 browser.startup.homepage_override.mstone: 38.0.1 extensions.lastAppVersion: 38.0.1 media.gmp-eme-adobe.lastUpdate: 1432176495 media.gmp-eme-adobe.version: 9 media.gmp-gmpopenh264.lastUpdate: 1432176496 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150513174244 media.gmp-manager.lastCheck: 1432176492 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1432177456 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1432177456 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1 Experimental Features ---------------------
philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23504 answers

thank you for following up, please install this graphics driver - that should get firefox running with the pace you're used to again: https://downloadcenter.intel.com/download/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

thank you for following up, please install this graphics driver - that should get firefox running with the pace you're used to again: https://downloadcenter.intel.com/download/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit