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video on BBC site, for example, will not play with Firefox, but will play with no problem in Safari

Posted

Recently often I cannot play a news video on a website, for example, on this BBC page: http://www.bbc.com/news/world-asia-32658765, we get the message "This content doesn't seem to be working. Please try again later. I go immediately to same page in Safari and it plays just fine.

Recently often I cannot play a news video on a website, for example, on this BBC page: http://www.bbc.com/news/world-asia-32658765, we get the message "This content doesn't seem to be working. Please try again later. I go immediately to same page in Safari and it plays just fine.

Additional System Details

Installed Plug-ins

  • Amazon MP3 Downloader Plugin 1.0.17
  • Provides information about the default web browser
  • DivX Web Player version 2.0.2.39
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 5.41.0.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • JoostPlugin plug-in
  • Octoshape Streaming Services web integration browser plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • WebEx64 General Plugin Container Version 202
  • iPhoto6

Application

  • Firefox 37.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.2/Darwin/en-US/

Extensions

  • LinkChecker 0.6.7 ({49f3fc85-dcfe-4e42-9301-226ebe658509})
  • Privacy Badger Firefox 0.2.6 (jid1-MnnxcxisBPnSXQ@jetpack)
  • User Agent Switcher 0.7.3 ({e968fc70-8f95-4ab9-9e79-304de2a71ee1})
  • Adobe Acrobat - Create PDF 1.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Adobe Contribute Toolbar 6.0 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x68c0
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 5670 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

I checked the web page and found no problem.

Update your Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

I checked the web page and found no problem. Update your Flash Player '''Version 17.0.0.169<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
jscher2000
  • Top 10 Contributor
8634 solutions 70618 answers

After activating Flash on that page, I get an ad for Cartier watches, and then BBC video. Do you get the ad or does that not play either? (It's cruel when the ads work but not the content...)

After activating Flash on that page, I get an ad for Cartier watches, and then BBC video. Do you get the ad or does that not play either? (It's cruel when the ads work but not the content...)

Question owner

replaced flash player but problem with those videos continues-

"This content doesn't seem to be working"

replaced flash player but problem with those videos continues- "This content doesn't seem to be working"
cor-el
  • Top 10 Contributor
  • Moderator
17413 solutions 157294 answers

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content then make sure that such extensions aren't blocking content. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes