Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Icons missing on Facebook

  • 7 replies
  • 14 have this problem
  • 19 views
  • Last reply by cor-el

more options

The icons on the top of the Facebook page are missing. I cleared the cache for that page, Allow pages to select their own fonts is checked, and safe mode does not fix the problem either.

The icons on the top of the Facebook page are missing. I cleared the cache for that page, Allow pages to select their own fonts is checked, and safe mode does not fix the problem either.

Chosen solution

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Read this answer in context 👍 2

All Replies (7)

more options

The icons I see on the top bar come from two different image files:

(1) "f" on the left end:

https://fbstatic-a.akamaihd.net/rsrc.php/v2/yl/r/hQNGz-uGbAP.png

(2) On the upper right side:

Can you open those?

more options

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB
more options

I can see all the images in the three links, just not on Facebook itself.

more options

Do you see all the (background) images being loaded, especially from fbstatic-a.akamaihd.net, if you check that in "Tools > Page Info > Media"?

You can open the Web Console (Firefox/Tools > Web Developer). Check on the Network tab if content from a specific domain is blocked and has a file size 0 (zero).

more options

In "Tools > Page Info > Media", there was a checked checkbox saying block images from http://fbstatic-a.akamaihd.net/. I unchecked it and images are showing now.

Thanks!

more options

Chosen Solution

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

more options

You're welcome.