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My browser is always crashing.

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Recently, my browser is always crashing. At times, the page would go blank and unresponsive. These are the Crash Reports ID :

Report ID bp-1977388c-0774-4bb6-b935-527b52150427 bp-fde3140c-b7ca-4e61-865f-c770a2150427 bp-b7d76755-a828-43ad-b625-2236c2150427

Recently, my browser is always crashing. At times, the page would go blank and unresponsive. These are the Crash Reports ID : Report ID bp-1977388c-0774-4bb6-b935-527b52150427 bp-fde3140c-b7ca-4e61-865f-c770a2150427 bp-b7d76755-a828-43ad-b625-2236c2150427

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Facebook Video Calling Plugin
  • Garena Talk Plugin
  • Version 5.41.2.0
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Mindspark Toolbar Platform Plugin Stub for 32-bit Windows
  • Popular Screensavers Plugin Stub for 32-bit Windows
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • 5.1.30514.0
  • Unity Player 4.5.5f1
  • WildTangent Games App V2 Presence Detector
  • NPWLPG

Application

  • Firefox 37.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.2/WINNT/en-US/

Extensions

  • AdBlock Lite 0.2.3 (jid1-dwtFBkQjb3SIQp@jetpack)
  • Advanced SystemCare Surfing Protection 2.0 (iobitascsurfingprotection@iobit.com)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 183a103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-1-2012
  • driverDate2:
  • driverVersion: 8.933.3.3000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

The crash report flagged these;

One report showed no cause for the crash

================

Another shows; Signature OOM OutOfMemory

Total Virtual Memory 4294836224

Available Virtual Memory 280735744

System Memory Use Percentage 86

Available Page File 2642530304

Available Physical Memory 566894592

OOM Allocation Size 2048

==================

The last shows; Signature hang Process Type plugin Shockwave Flash Version:17.0.0.169


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

The crash report flagged these; One report showed no cause for the crash ============================ Another shows; Signature OOM OutOfMemory Total Virtual Memory 4294836224 Available Virtual Memory 280735744 System Memory Use Percentage 86 Available Page File 2642530304 Available Physical Memory 566894592 OOM Allocation Size 2048 ============================== The last shows; Signature hang Process Type plugin Shockwave Flash Version:17.0.0.169 ----------------------------------------------------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''