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My browser is always crashing.

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  • 1 has this problem
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  • Last reply by FredMcD

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Recently, my browser is always crashing. At times, the page would go blank and unresponsive. These are the Crash Reports ID :

Report ID bp-1977388c-0774-4bb6-b935-527b52150427 bp-fde3140c-b7ca-4e61-865f-c770a2150427 bp-b7d76755-a828-43ad-b625-2236c2150427

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The crash report flagged these;

One report showed no cause for the crash

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Another shows; Signature OOM OutOfMemory

Total Virtual Memory 4294836224

Available Virtual Memory 280735744

System Memory Use Percentage 86

Available Page File 2642530304

Available Physical Memory 566894592

OOM Allocation Size 2048

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The last shows; Signature hang Process Type plugin Shockwave Flash Version:17.0.0.169


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: