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Scrolling issue with other programmes

  • 7 replies
  • 1 has this problem
  • 12 views
  • Last reply by Kakashi

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I use autocad and sketchup all day everyday. If I'm looking at something in firefox and then move my mouse back to either of these programmes and go to zoom or pan with my mouse wheel, it causes both to zoom way out or way in too fast.

I don't think it's a mouse issue unless firefox messes with logitech setpoint. I installed chrome to see if it does the same thing and it doesn't. For this reason alone, I may stay with chrome unless there is some means of a fix for this. I'd prefer to stay with firefox as I've been using it for ages.

I use autocad and sketchup all day everyday. If I'm looking at something in firefox and then move my mouse back to either of these programmes and go to zoom or pan with my mouse wheel, it causes both to zoom way out or way in too fast. I don't think it's a mouse issue unless firefox messes with logitech setpoint. I installed chrome to see if it does the same thing and it doesn't. For this reason alone, I may stay with chrome unless there is some means of a fix for this. I'd prefer to stay with firefox as I've been using it for ages.

Chosen solution

Hardware acceleration causes the strangest issues sometimes.

Hope that solves it!

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All Replies (7)

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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

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I was working last night and had a forum page open while I worked and the zoom in and out issue was doing it while after I had focused back to sketchup. I'd be in the middle of a command and it would zoom way out. It seemed that firefox would refresh in the background and the zooming would start

I disabled hardware acceleration and autoscroll. So far so good. I hope this is the solution because it drives me nuts.

Cheers for your reply mate.

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Chosen Solution

Hardware acceleration causes the strangest issues sometimes.

Hope that solves it!

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I have to wonder why they use it?

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Hardware acceleration just means using your GPU to do some things normally done by the CPU. This cuts down on CPU usage and is typically more efficient (giving you more battery life, more CPU to do other things, etc.).

Unfortunately it can be buggy, since not all GPUs behave the same- or consistently.

Anyway, that's why it is used. :)

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Cheers mate. FYI I run a Nvidia gtx 745

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Interesting development on this issue. Turning off hardware solve my zooming issue but ebay's home page come up with really narrow odd looking fonts. If I turn hardware back on, the font issue goes away again.