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some videos not laying just sound

Firefox Troubleshooting
Mark Schmidt replied 11 years ago
charlesrussell
charlesrussell

when ever i play a video I see a picture but as soon as i press play the screen goes blank and all i hear is sound I've updated all my add-ons, flash players, and ran virius and spyware scans i find nothing wrong :(

when ever i play a video I see a picture but as soon as i press play the screen goes blank and all i hear is sound I've updated all my add-ons, flash players, and ran virius and spyware scans i find nothing wrong :(

All Replies (1)

Mark Schmidt
Mark Schmidt

Chosen Solution

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.