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Crash reporter comes everytime I exit Firefox

Posted

So I have tried almost everything that is available on internet on this issue of crashes. Some times plugin container error use to come as well but I disabled it. Most recent 5 reports are as follows, your help will be greatly appreciated.

bp-e9056181-3eb8-4ba4-921c-138412150411 bp-ba94f650-7d05-4f98-a7b4-7586e2150411 bp-8701831d-adef-4f26-b42d-2067d2150410 bp-60c5822e-d8e0-4d37-8931-f40412150406 bp-22c5d771-f0dc-4635-af6c-bada72150328

So I have tried almost everything that is available on internet on this issue of crashes. Some times plugin container error use to come as well but I disabled it. Most recent 5 reports are as follows, your help will be greatly appreciated. bp-e9056181-3eb8-4ba4-921c-138412150411 bp-ba94f650-7d05-4f98-a7b4-7586e2150411 bp-8701831d-adef-4f26-b42d-2067d2150410 bp-60c5822e-d8e0-4d37-8931-f40412150406 bp-22c5d771-f0dc-4635-af6c-bada72150328

Chosen solution

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Version 5.41.0.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Office Live Update v1.3
  • Nitro PDF Plug-in for Firefox and Chrome
  • Nokia Suite Enabler Plugin
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

FredMcD
  • Top 10 Contributor
4270 solutions 59896 answers

The crash report shows memory usage is a bit high, but okay for now. It did not show the cause of the crash.

How are you shutting down Firefox? Any other issues?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

The crash report shows memory usage is a bit high, but okay for now. It did not show the cause of the crash. How are you shutting down Firefox? Any other issues? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

I have tried safe mode as well, it doesn't help. I have noted one thing by observation over long period of time that whenever I log in to gmail/open gmail in my firefox session, and then when I close firefox session by just pressing red cross(that's how i close it), crash always happens. Other time it rarely happens.

Memory should not be issue, there's plenty of free space! I have this problem for so long now  :(

I have tried safe mode as well, it doesn't help. I have noted one thing by observation over long period of time that whenever I log in to gmail/open gmail in my firefox session, and then when I close firefox session by just pressing red cross(that's how i close it), crash always happens. Other time it rarely happens. Memory should not be issue, there's plenty of free space! I have this problem for so long now :(

Question owner

Report says Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ

Report says Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ
FredMcD
  • Top 10 Contributor
4270 solutions 59896 answers

We need to see the crash report numbers. The reports cover several pages.

xaptar said

whenever I log in to gmail/open gmail in my firefox session, and then when I close Firefox session by just pressing red cross(that's how i close it), crash always happens. Other time it rarely happens.

Please try this. Follow the directions to remove Gmail. The next time you go back, the data will be re-uploaded.

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

We need to see the crash report numbers. The reports cover several pages. ''xaptar [[#answer-717840|said]]'' <blockquote> whenever I log in to gmail/open gmail in my firefox session, and then when I close Firefox session by just pressing red cross(that's how i close it), crash always happens. Other time it rarely happens. </blockquote> Please try this. Follow the directions to remove Gmail. The next time you go back, the data will be re-uploaded. '''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.

Question owner

I'm not sure what you mean by crash report numbers. I did gmail history clearing thing, didn't help. Actually now it's happening every time I close firefox session, maybe not only when simple google.com & no search.

Latest reports are : bp-188b1aab-0795-467f-9e67-cfa9c2150414

bp-8cc1e366-bc3a-4434-92aa-3dd742150414

Crash thread in report mentions "xul.dll", is it because of it?

I'm not sure what you mean by crash report numbers. I did gmail history clearing thing, didn't help. Actually now it's happening every time I close firefox session, maybe not only when simple google.com & no search. Latest reports are : bp-188b1aab-0795-467f-9e67-cfa9c2150414 bp-8cc1e366-bc3a-4434-92aa-3dd742150414 Crash thread in report mentions "xul.dll", is it because of it?

Question owner

I just uninstalled firefox, re-install it. Open firefox, google.com homepage opened. I did nothing & just exit the session & Crash reporter appeared.

bp-6ba5ac09-0c79-4e23-990a-68f062150414

[just sharing info that might be helpful in solving this issue]

I just uninstalled firefox, re-install it. Open firefox, google.com homepage opened. I did nothing & just exit the session & Crash reporter appeared. bp-6ba5ac09-0c79-4e23-990a-68f062150414 [just sharing info that might be helpful in solving this issue]
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

Chosen Solution

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
FredMcD
  • Top 10 Contributor
4270 solutions 59896 answers

xaptar said

I'm not sure what you mean by crash report numbers

These are the crash report numbers:

bp-188b1aab-0795-467f-9e67-cfa9c2150414

bp-8cc1e366-bc3a-4434-92aa-3dd742150414


The crash reports flagged this;

mozilla::MediaCacheStream::Close()

(BTW, xul.dll = Firefox)


You tried Firefox in Safe Mode and the crash still happen.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

''xaptar [[#answer-717988|said]]'' <blockquote> I'm not sure what you mean by crash report numbers </blockquote> These are the crash report numbers: : bp-188b1aab-0795-467f-9e67-cfa9c2150414 bp-8cc1e366-bc3a-4434-92aa-3dd742150414 ----------------------------------- The crash reports flagged this; mozilla::MediaCacheStream::Close() (BTW, xul.dll = Firefox) ------------------------- You tried Firefox in Safe Mode and the crash still happen. Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

@cor-el: I did mal-ware check & just used top 3 programs & after that it seems the problem has gone. No crash so far :) Thank you very much!

@FredMcD: Thanks for your help as well!

@cor-el: I did mal-ware check & just used top 3 programs & after that it seems the problem has gone. No crash so far :) Thank you very much! @FredMcD: Thanks for your help as well!
mrnagydavid 0 solutions 4 answers

I'm having the same problem. Every time I exit Firefox, it seemingly closes (the window disappears) but the firefox.exe process starts eating up memory very-very rapidly (100 MB/s) until it cannot allocate any more memory and then crashes. I have doubts as to whether the cause is a malware.

David

I'm having the same problem. Every time I exit Firefox, it seemingly closes (the window disappears) but the firefox.exe process starts eating up memory very-very rapidly (100 MB/s) until it cannot allocate any more memory and then crashes. I have doubts as to whether the cause is a malware. David
mrnagydavid 0 solutions 4 answers

As for my problem, it was caused by the Virtru 3.4.0 add-on. Even trying to disable it caused a memory leakage crash. I disabled it in safe mode and now Firefox closes normally. HTH.

D.

mrnagydavid said

I'm having the same problem. Every time I exit Firefox, it seemingly closes (the window disappears) but the firefox.exe process starts eating up memory very-very rapidly (100 MB/s) until it cannot allocate any more memory and then crashes. I have doubts as to whether the cause is a malware. David
As for my problem, it was caused by the Virtru 3.4.0 add-on. Even trying to disable it caused a memory leakage crash. I disabled it in safe mode and now Firefox closes normally. HTH. D. ''mrnagydavid [[#answer-762820|said]]'' <blockquote> I'm having the same problem. Every time I exit Firefox, it seemingly closes (the window disappears) but the firefox.exe process starts eating up memory very-very rapidly (100 MB/s) until it cannot allocate any more memory and then crashes. I have doubts as to whether the cause is a malware. David </blockquote>