X
Tap here to go to the mobile version of the site.

Support Forum

Some emails don't appear in the folder list, I can only find them by using Search Messages

Posted

As of yesterday, new emails from one regular correspondent do not appear in the list of messages when I click on Inbox. The only way I can access them is to use "Edit/Find/Search Messages". They are still in Inbox, they haven't been moved to another folder. Thunderbird version is 31.6.0.

As of yesterday, new emails from one regular correspondent do not appear in the list of messages when I click on Inbox. The only way I can access them is to use "Edit/Find/Search Messages". They are still in Inbox, they haven't been moved to another folder. Thunderbird version is 31.6.0.

Chosen solution

Are you viewing "All" folders? This page might help. http://kb.mozillazine.org/Disappearing_mail

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Chrome Virtual Keyboard
  • Online Banking Google Chrome Extension
  • Content Blocker Google Chrome Extension
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • ScorchPlugin
  • Shockwave Flash 17.0 r0
  • Shockwave Flash 12.0 r0
  • Shockwave Flash 11.5 r502
  • 5.1.30514.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • donation reminder by easyfundraising.org.uk 1.8 (findandremind@easyfundraising.org.uk)
  • eBay Sidebar for Firefox 3.1.6 ({62760FD6-B943-48C9-AB09-F99C6FE96088})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Anti-Banner 4.0.10.15 (anti_banner@kaspersky.com) (Inactive)
  • Dangerous Websites Blocker 4.0.10.15 (content_blocker@kaspersky.com) (Inactive)
  • eBay Live 1.2.rev41.1 (jid0-omhObMEnztZmy0NT4kb1Q7DQqiI@jetpack) (Inactive)
  • Kaspersky URL Advisor 4.0.10.15 (url_advisor@kaspersky.com) (Inactive)
  • MyWebFace 1.39.0.29698 (5affxtbr@MyWebFace_5a.com) (Inactive)
  • Safe Money 4.0.10.15 (online_banking@kaspersky.com) (Inactive)
  • Skype Click to Call 6.9.0.12585 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Virtual Keyboard 4.0.10.15 (virtual_keyboard@kaspersky.com) (Inactive)
  • YBS Account Aggregation 1.0.0.197 ({CEFAD33D-02D1-4da7-A524-9D9CD97948D2}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6150SE nForce 430
  • adapterDescription2:
  • adapterDeviceID: 0x03d0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvd3dum
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 2a99103c
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
finitarry 251 solutions 3421 answers
http://kb.mozillazine.org/New_messages_do_not_appear

Question owner

None of these apply, the messages have been received, I can find them using Search Messages but they do not appear in the folder contents.

None of these apply, the messages have been received, I can find them using Search Messages but they do not appear in the folder contents.
finitarry 251 solutions 3421 answers

Chosen Solution

Are you viewing "All" folders? This page might help. http://kb.mozillazine.org/Disappearing_mail

Are you viewing "All" folders? This page might help. http://kb.mozillazine.org/Disappearing_mail

Question owner

Using the "Repair folder" option did the trick. But I would never have known that existed, let alone where to find it. Thanks.

Using the "Repair folder" option did the trick. But I would never have known that existed, let alone where to find it. Thanks.