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when i start firefox a little white box shows up and i can't do anything?

clammierfrog
clammierfrog
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I am running windows 7 4 gigs ram amd dual core. when I start firefox everthing runs ok then a white box shows up in the middle of the page. then it stops working. when I try to click any button the only thing I get is a beeping sound. my opening page is changed to cool search. I have ran spybot search and destroy, malwarebytes anti-malware pro, iobit anti-malware fighter,exterminate it, and I have avg antivires internet security and none of them find anything in firefox. I uninstalled it and reinstalled it again but I get the same thing again. can some one please help me.

I am running windows 7 4 gigs ram amd dual core. when I start firefox everthing runs ok then a white box shows up in the middle of the page. then it stops working. when I try to click any button the only thing I get is a beeping sound. my opening page is changed to cool search. I have ran spybot search and destroy, malwarebytes anti-malware pro, iobit anti-malware fighter,exterminate it, and I have avg antivires internet security and none of them find anything in firefox. I uninstalled it and reinstalled it again but I get the same thing again. can some one please help me.

Chosen solution

I did like you said it didn't work. I disabled aol tool bar. the same thing still happened. so I tried a refresh in safe mode and it starts ok now.

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All Replies (2)

philipp
philipp
  • Moderator
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hi clammierfrog, this might be an issue caused by the aol toolbar. please try launching firefox into safemode by pressing the shift key after you double-click its desktop icon, go to the firefox menu ≡ > addons > extensions and disable the toolbar there. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

clammierfrog
clammierfrog Question owner
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Chosen Solution

I did like you said it didn't work. I disabled aol tool bar. the same thing still happened. so I tried a refresh in safe mode and it starts ok now.