Error message when trying to install Firefox
I always use Firefox as my browser but was having some issues with it being slow. When I checked the "about firefox" area, it said it was up to date, but when I checked the plugins page, it said it was out of date. No matter what I did, it wouldn't install.
I finally uninstalled Firefox to try from scratch, and I continue to get this error every time I try to install.
I have run a full scan on my computer for malware/viruses, and it's coming up empty after removing two items. Does anyone have any suggestions??
All Replies (3)
Chosen Solution
Do you mean you checked this page: https://www.mozilla.org/plugincheck/
And Firefox said one or more of your plugins was out of date, or that Firefox itself was out of date?
If it said Firefox itself, could you check how Firefox is reporting its version number on my test page:
https://jeffersonscher.com/res/jstest.php
It appears you have Windows 8.1, so the text in red should be:
Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
Or if it says 36.0 (and internally Firefox says 36.0.4) that is normal because automatic updates to new versions are limited during the first few days while Mozilla watches for problem reports.
Oops, on second reading, you aren't able to reinstall Firefox at all?
Could you download the full installer from this page (scroll down to your preferred language): https://www.mozilla.org/firefox/all/
You are so wonderful! I wasn't able to get it installed but a Help Desk person at my University was able to install the previous version from a USB device. Upon entering your test site, my version reads 36.0, exactly as you said, I didn't realize that there is a delay between the automatic update.
I think all is fixed - thank you so much for your response and information!