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installed 31.5.0 and email is no longer listed.

  • 2 replies
  • 1 has this problem
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  • Last reply by Toad-Hall

nblmqst
nblmqst
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After installing 31.5.0, I cannot see the folders or contents to view email. I have attempted to change the view (which doesn't change) and nothing seems to work.

After installing 31.5.0, I cannot see the folders or contents to view email. I have attempted to change the view (which doesn't change) and nothing seems to work.
Attached screenshots

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Make hidden files and folders visible:

Help > Troubleshooting Information click on 'show folder' button

A new window will open showing Profile folder name.

Close Thunderbird now - this is important

If Pop mail account click on 'Mail' folder If IMAP mail account click on 'ImapMail' folder. you should see a list of mail accounts. click on the mail account name folder. (if there are more than one - same name but with added number please tell me all the mail accounts you see)

locate amd delete the following files:

  • session.json
  • foldertree.json


Close window and restart Thunderbird.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Did the information I offered help? If it solved your issue could you please mark the response as a 'chosen solution'.