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Unable to enter URL in address bar 36.04

Posted

When I type in an URL in the address bar and hit Enter, nothing happens. I have had other problems since 36.04 was introduced today. Windows XP on a desktop.

When I type in an URL in the address bar and hit Enter, nothing happens. I have had other problems since 36.04 was introduced today. Windows XP on a desktop.

Chosen solution

This problem was solved by removing the compatibility property on Firefox. Many thanks to jscher2000!!!

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • 5.1.30514.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 4.10; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

jscher2000
  • Top 10 Contributor
8693 solutions 71058 answers

One possible reason is that one of your add-ons is not compatible with this updated version of Firefox. Another possible reason is that one or more of Firefox's program files got corrupted during the update.

Add-ons

Extensions

To see whether one of your extensions could be the culprit, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

Plugins

Safe Mode doesn't disable plugins. If you have security-related or other "global" plugins that work in the background, they may cause problems if set to "Ask to Activate". You can adjust the permissions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins.

I suggest setting:

  • media viewers such as Adobe Acrobat, Silverlight, Shockwave Flash: "Ask to Activate"
  • global plugins such as password managers or security scanners: "Always Activate"
  • mystery plugins: "Never Activate"

This change might not affect the current window, but should affect new windows (Ctrl+n) and all windows after exiting and starting Firefox up again.


Corrupted Program Files

Clean Reinstall

We use this name, but it's not about removing your data/settings, it's about making sure the program files are clean. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 36.0.4 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox.

(3) Rename the program folder

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Any improvement?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
One possible reason is that one of your add-ons is not compatible with this updated version of Firefox. Another possible reason is that one or more of Firefox's program files got corrupted during the update. ''Add-ons'' '''Extensions''' To see whether one of your extensions could be the culprit, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled Not all add-ons are disabled: Flash and other plugins still run After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset). Any difference? '''Plugins''' Safe Mode doesn't disable plugins. If you have security-related or other "global" plugins that work in the background, they may cause problems if set to "Ask to Activate". You can adjust the permissions on the Add-ons page. Either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. I suggest setting: * media viewers such as Adobe Acrobat, Silverlight, Shockwave Flash: "Ask to Activate" * global plugins such as password managers or security scanners: "Always Activate" * mystery plugins: "Never Activate" This change might not affect the current window, but should affect new windows (Ctrl+n) and all windows after exiting and starting Firefox up again. ---- ''Corrupted Program Files'' '''Clean Reinstall''' We use this name, but it's not about removing your data/settings, it's about making sure the program files are clean. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (1) Download a fresh installer for Firefox 36.0.4 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (2) Exit out of Firefox. (3) Rename the program folder ''(32-bit Windows folder names)'' C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox ''(64-bit Windows folder names)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox (4) Run the installer you downloaded in #1. It should automatically connect to your existing settings. Any improvement? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders: * \OldFirefox\Plugins * \OldFirefox\browser\plugins

Modified by jscher2000

Question owner

I have tried all of these things.

Safe Mode makes no difference.

Clean install - I actually deleted the Firefox folder and reinstalled.

Nothing seems to fix it.

I have tried all of these things. Safe Mode makes no difference. Clean install - I actually deleted the Firefox folder and reinstalled. Nothing seems to fix it.
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157920 answers

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware ---- Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

I have now downloaded every malware listed. Only one would work on Win XP and it found a bunch of stuff which is gone now. Nothing major.

I have created a new profile and now I can't access ANYTHING, except the Mozilla help forum.

When I type something into the address bar or the search bar, hit Enter, NOTHING happens.

What am I doing wrong? Or is ver 36.04 a complete mess?

Thank you for any real help that is available.

btw, it all works just fine in Chrome. I think I will have to abandon Firefox.

I have now downloaded every malware listed. Only one would work on Win XP and it found a bunch of stuff which is gone now. Nothing major. I have created a new profile and now I can't access ANYTHING, except the Mozilla help forum. When I type something into the address bar or the search bar, hit Enter, NOTHING happens. What am I doing wrong? Or is ver 36.04 a complete mess? Thank you for any real help that is available. btw, it all works just fine in Chrome. I think I will have to abandon Firefox.
jscher2000
  • Top 10 Contributor
8693 solutions 71058 answers

When you enter text into the address bar or search bar, an arrow appears at the right end of the box to submit it. Does clicking that work, or are both boxes nonfunctional that way as well?

When you enter text into the address bar or search bar, an arrow appears at the right end of the box to submit it. Does clicking that work, or are both boxes nonfunctional that way as well?

Question owner

Sorry. I put my reply in the other question list.

No, the arrow does nothing. Hitting Enter does nothing

Sorry. I put my reply in the other question list. No, the arrow does nothing. Hitting Enter does nothing

Question owner

In either box

In either box

Question owner

Thank you jscher2000 and Cor-el for spending so much time looking into this situation. I am baffled. I guess I will use Chrome in the future.

Thank you jscher2000 and Cor-el for spending so much time looking into this situation. I am baffled. I guess I will use Chrome in the future.
jscher2000
  • Top 10 Contributor
8693 solutions 71058 answers

One thing that puzzles me is your Firefox user agent string identifies your version of Windows not as Windows 5.1, which is the version for Windows XP, but Windows 4.10 which to my knowledge never existed. So something is definitely messing with Firefox but I'm sorry we haven't figured out what it is.

One thing that puzzles me is your Firefox user agent string identifies your version of Windows not as Windows 5.1, which is the version for Windows XP, but Windows 4.10 which to my knowledge never existed. So something is definitely messing with Firefox but I'm sorry we haven't figured out what it is.
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157920 answers

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

I have created a new profile. But, Firefox doesn't work AT ALL when I use that profile. I can't get into any website except the Mozilla ones that I managed to access through the tutorial.

The Search screen that comes up lets me type, but, when I hit Enter, the characters just vanish and nothing happens.

It's much more messed up than that.

I have reinstalled with a clean install. No help.

I think the only thing is to wait for the next version to be released. All of this started with this version. 36.04 on Windows XP

I have created a new profile. But, Firefox doesn't work AT ALL when I use that profile. I can't get into any website except the Mozilla ones that I managed to access through the tutorial. The Search screen that comes up lets me type, but, when I hit Enter, the characters just vanish and nothing happens. It's much more messed up than that. I have reinstalled with a clean install. No help. I think the only thing is to wait for the next version to be released. All of this started with this version. 36.04 on Windows XP

Question owner

As to Win 5.1 vs 4.1.... I haven't a clue.

Maybe I need to reinstall Windows. I wonder whether that's even possible with XP.

Arghghgh. Do I have to move up to Win 8?? Please, no....

As to Win 5.1 vs 4.1.... I haven't a clue. Maybe I need to reinstall Windows. I wonder whether that's even possible with XP. Arghghgh. Do I have to move up to Win 8?? Please, no....
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157920 answers

Helpful Reply

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Question owner

Hello cor-el

That made a difference. I was not connected to the internet, but, when I typed something into the address bar, it tried to access the page. Failed, of course, but that's better than how it is now.

So, what do I do now to find out what is causing it not to work if NOT in Safe Mode???

Hello cor-el That made a difference. I was not connected to the internet, but, when I typed something into the address bar, it tried to access the page. Failed, of course, but that's better than how it is now. So, what do I do now to find out what is causing it not to work if NOT in Safe Mode???
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157920 answers

Try to disable your security software temporarily.

If it works in Windows Safe mode then you likely have a problem with other software, possibly security software or a system driver, on your computer. You can check possible advanced settings in your security software for Firefox. Also make sure that you have the latest updates of your security software and hardware drivers.

You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services.

Try to disable your security software temporarily. If it works in Windows Safe mode then you likely have a problem with other software, possibly security software or a system driver, on your computer. You can check possible advanced settings in your security software for Firefox. Also make sure that you have the latest updates of your security software and hardware drivers. You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services. *http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Question owner

I will look into this in the morning. It is night here in Nova Scotia now.

Thank you for the suggestion.

I will look into this in the morning. It is night here in Nova Scotia now. Thank you for the suggestion.
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157920 answers

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls *https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating

Chosen Solution

This problem was solved by removing the compatibility property on Firefox. Many thanks to jscher2000!!!

This problem was solved by removing the compatibility property on Firefox. Many thanks to jscher2000!!!