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Updated Firefox & my Kaspersky Safe Money is no longer there, how do I get it back?

  • 2 replies
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  • Last reply by PatTra

PatTra
PatTra
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My Firefox has just updated to 36.0.1 - my Kaspersky Safe Money has disappeared from my add-ons so that now there are a few web sites (including my online banking) I cannot get into b/c it says there is an 'error' in my protected browser, which is that it's not in my add-ons any longer. Please help me put it back or I'll have to go back to the previous version.

My Firefox has just updated to 36.0.1 - my Kaspersky Safe Money has disappeared from my add-ons so that now there are a few web sites (including my online banking) I cannot get into b/c it says there is an 'error' in my protected browser, which is that it's not in my add-ons any longer. Please help me put it back or I'll have to go back to the previous version.

Chosen solution

hi PatTra, i'm sorry but you would have to contact kaspersky's support if you want to inquire if/when there is an update available from them which makes their addons compatible with current browser versions again...

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philipp
philipp
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Chosen Solution

hi PatTra, i'm sorry but you would have to contact kaspersky's support if you want to inquire if/when there is an update available from them which makes their addons compatible with current browser versions again...

PatTra
PatTra Question owner
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PatTra said

My Firefox has just updated to 36.0.1 - my Kaspersky Safe Money has disappeared from my add-ons so that now there are a few web sites (including my online banking) I cannot get into b/c it says there is an 'error' in my protected browser, which is that it's not in my add-ons any longer. Please help me put it back or I'll have to go back to the previous version.

My Safe Money is now updated, in my Add-On's, and coming up in a Protected Browser window. 

 My problem is not with Kaspersky.   It is when the separate 'Protected Browser' window comes up that it stops, and just keeps saying 'Mozilla Firefox is not responding' .  So it is with Firefox that I can go no further in my protected browser window.  Kaspersky is working, updated, and in my Add-On.