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Is Kaspersky Safe Money add-on incompatible with Firefox 15?

Posted

When Firefox updated to FF 15, it did not show Kaspersky Safe Money extension as being incompatible. However, I cannot get it to work in FF 15 and when I try, it generates 'an unknown software exception 0xc0000417..' error message. Kaspersky itself, lists Safe Money as being fine up to FF 12.x and sure enough when I rolled FF 15 back to FF 12, it did work. It also works fine in IE 8. I have emailed Kaspersky Customer Support to confirm if it is in fact incompatible and if it is, will it soon be made compatible with higher versions of Firefox. Anyone else have this problem? At the rate Firefox seems to update, it is a wonder that any add-ons are able to keep up!

Chosen solution

Kaspersky Support came up with a solution to Safe Money not working in Firefox 15. They had me uninstall VistaGlazz 2.3 and then reboot. Sure enough, Safe Money worked as it is supposed to once this incompatible software was uninstalled. Not being a computer programmer, I have no idea why I could use IE8 and Chrome with Safe Money but not Firefox until the VistaGlazz program was uninstalled. If Safe Money is not working for you, check to see if you also have VistaGlazz running and if you do, try uninstalling it, rebooting, then check to see if Safe Money will work as it is supposed to.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Google Update
  • Garmin Communicator Plug-In 4.0.3.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • GEPlugin
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • NPWLPG
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.2.72
  • Google Updater pluginhttp://pack.google.com/
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Motive Plugin for Mozilla Browsers
  • Picasa plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Swarnava Sengupta 482 solutions 3135 answers

Helpful Reply

Kaspersky 2012 and 2013 is fully compatible with Firefox 15, if you still facing any issue, please contact kaspersky support about it so that they will fix it via patvh through database update.:)

good luck

Modified by Swarnava Sengupta

Chosen Solution

Kaspersky Support came up with a solution to Safe Money not working in Firefox 15. They had me uninstall VistaGlazz 2.3 and then reboot. Sure enough, Safe Money worked as it is supposed to once this incompatible software was uninstalled. Not being a computer programmer, I have no idea why I could use IE8 and Chrome with Safe Money but not Firefox until the VistaGlazz program was uninstalled. If Safe Money is not working for you, check to see if you also have VistaGlazz running and if you do, try uninstalling it, rebooting, then check to see if Safe Money will work as it is supposed to.

ffw62 2 solutions 19 answers

Kaspersky is not compatible with FF v.16.0.1 Am sure they will 'fix' this problem the weeks ahead.